How do I request for a payout into my bank account?

To cash out, you must have a minimum of RM10.00 “Redeemable” Cashback in your ShopBack account. Any “Bonus” Cashback will not count toward the RM10.00 cash out requirement.

Follow these steps to request for a payout:

Indicate your preferred bank account here
Click on “Update Information” to save the information
Scroll up and click “Cashback Details”
Go to the “Redeemable” section. If the “Redeemable” amount is more than RM10.00, you can request to cash out by clicking “Request payout”
Your Cashback will be processed and deposited into your selected bank account within 7-14 working days. There will be no service charges.

Note that Cashback is only valid for 1 year after turning “Redeemable” and must be cashed out within that period.

Lazada Mobile App Terms & Conditions
Minimum spend of RM20 is required for the Cashback to be redeemable.
- Cashback not applicable to purchases of gift cards, taxes and delivery charges.
- Returns, Exchanges and Cancellations will not be awarded cashback.
-To ensure successful cashback, for every item / cart orders you purchase on Lazada, please start your shopping trip on ShopBack and click through to Lazada's site to make your purchase. This means that after making a successful payment, you would have to come back to ShopBack to click through to Lazada's site again.
- Cashback not applicable to purchases of gift cards, taxes and delivery charges.
- Returns, Exchanges and Cancellations will not be awarded cashback.
- Accounts that engage in fraudulent orders/activities to game/cheat the cashback system will be banned and cashback forfeited
- Cashback is only paid on legitimate transactions.
- Please note that the use of promo/coupon codes not posted and approved by ShopBack may affect your eligibility for cashback
- Users are required to click through ShopBack's "Get Cashback" button and complete purchase wholly within the Lazada App to qualify for cashback
- Whilst the vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a 'Missing Cashback' query within 100 days of the transaction, as we will be unable to chase up older claims
- Please note that some merchants may not be forthcoming with untracked cashback. We endeavour to chase untracked cashback but reserve the right to halt enquiries at any time.
- From time to time the information displayed here may be out of date.