My acceptance rate went down cause even before I reach my current rider's destination, it start beeping already. I didn't accept ride cause I was stuck in jam. Some more the same rider, it happened 3 times.

If your cash ride is cancel, and you entitled for cancellation fees, please go check your payout, as the cancellation fee (RM5) will considered as cash payment to you, will be deducted from your weekly payment.

Example

Those paying via credit card
Cancellation fee (charged to rider) - RM5
Uber fee (20%) - RM1
What driver earned - RM4
Those paying via cash
Cancellation fee (charge to rider) - RM5
Deemed collected by driver as cash payment - RM5, to be deducted in weekly payment
Uber fee (20%) - RM1
What driver earned - RM4 (reflected in driver income)
Instead of getting RM4 as cancellation fee, driver are charge RM1 for that          

I raised a complain on that, only they add back RM5 as other adjustment for me. So, all driver, please check your payout carefully