Dear fellow UBER-men~

A quick question. Upon entering KLIA area and are in queue, will I get to pick up rider from either side (KLIA1 & KLIA2)? Or each side is a different queue? Thanks.

FYI~ Am 3 weeks new with Uber-ing.

Dear fellow UBER-men,

I'm here to share and giving heads-up. Shortening everything

Picked up a bunch of tourists (happy-fruit people) yesterday around 6pm at Jalan Alor, destination to KLCC. It took 50mins for 2.5km. What I got was a RM10.47 fare. Happy riders, upset driver. (not my first case, happened before)

Next, I decided to make a report to UBER to look into in and hoping they will adjust it. In short, since there's no major detour nor changes in destination, the fare was calculated base on historical data and bla bla.. they are honoring the upfront vehicle pricing system even in such condition. What I saw is, Rider is happy, UBER got flaw, and Driver will be f***ed.

It is at driver disadvantages to drive in such condition, heavy rain, unexpected traffic congestion. (I barely move 100m in 15mins at some point). I should have listen to my gut to get out KL around 5pm when I saw the sky getting darker. Why I stay and continues? What all of us love, the RED.

Next time, in such scenario, I will stay away KL even peak to 2.0x surge. Is a no no experience.

All of you sendiri pandai pandai calculate.. you may get 2.0x surge higher but it takes longer time to get to rider, rider end up cancelling it within 5min. Surge system is real time. In 1 min surged till high high.. in next few minutes starting to drop.. pray your rider don't cancel within 5 mins.. if you manage to get to rider, pray the traffic condition is not standstill because your car FC (fuel consumption) vs. Uber's UVP (upfront fare)

Lesson learned. Moving forward. Cheers and drive safe, guys.

You're right if you already got a rider. My heads-up intention is for next request if the traffic condition still persist.

I wouldn't and couldn't stop any of you to continue in such scenario. Maybe ain't bad as mine, and maybe same fate. *touch wood. 😅

Ding-dong-ed a few replies. First one was a scripted answer, bold keywords (not surprising), saying she checked the fare calculation is correct and bla bla explanation and policy, request to escalate. I tested them by asking how the surge is calculated, and again my "ass-pain" condition with running engine. Guess what, an improved scripted answer! and still bold keywords. You will feel a little offended when you read it, treating me like a primary kid. I asked a simple answer, not asking for double check nor more explanations. I told them this is a flaw in the system and I even suggest how to overcome this (gave them a win-win situation) between all parties.

Third reply, was to thank me for the input and they will so-call review internally. You better improve, UBER! No point to ding-dong anymore with front-line "answers".


Thanks. Learned it, Realized it, Tasted it. Telling myself not to be so OBSESSIVE with the acceptance rate. It is an unpaid-effort, and charity.


I'm welcoming them to call me. (not that I have low AP or high CR) I will gladly to debate with them for our sake.

LOL! Sure can, compensate us for further distance pick-up location, compensate us for any toll we went thru to get the rider, compensate us for being stuck in the traffic, compensate us for maintaining good records only then we can sit same table with UBER team, laugh and drink, and be very loyal.

Same happened to me, got assigned to so-called-nearer rider. End up even further and more turns to take. Another flaw. We should have given the right to accept and reject as we see fit, not forcibly.

I will "fat lan jar" if I'm in your shoe.

Just being positive and hoping they will take note for it and make a change. Honestly, I won't bother them to pay me to shut me up. I would rather them to really look into common complaints, take actions, and make improvements. Simple as that.

Thanks. It has been near 2 months, part-time during weekdays and full for weekends. For me, a little side income, learning roads, checking out places, and meeting people. I will try to make a complaint whenever I see a flaw, for least I've done my part. It's up UBER if they wanna thrive in the competition.


I got a case to contend with your 5.
It happened on this Fri, 21st, location at Cyberjaya.

A request came in around 8:30pm to pick up at The Place. 10 seconds later, the rider called me and said, "Can you faster?" And as usual to reply politely to rider that am on my way (5 mins, 2.2km), meet her in 5 mins. She's with 2 of her friends, dressed in Hijab, and hopped in. Greeted them but ain't any reply from them. Okay, proceeding to start the trip, and to my surprise.. destination is Limkokwing. I was like.. A-VERY-BIG-WTF! (FYI, The Place and Limkokwing is just 300m apart, side-by-side)

Fine, I drove them to LKW. Wished them to have a good evening and proceeding to conclude the fare, I heard one of her friend said it's free. My thought if is free then it would be discounted. They got out of my car and I'm still trying to "Complete Trip". IT COULDN'T be completed due to the distance is too SHORT! (again, A-VERY-BIG WTF). I was force to cancel the trip and couldn't rate their sorry-arses. They're willing to wait 5 mins but not willing to walk.

In short, they know of this flaw and manipulate it.

Yup, argue is pointless. Customer is always right. Did you explain to her why?


It is less than last week, for me.

Awesome, will do. Thanks for the info.

24 trips for weekday?

They are foreigners students, and they requested the ride under cash payment. I reported to UBER and got compensated more than I expect, i.e. RM9.27. Straight away give for the report and keep my mouth shut.

I'm still new, part-time for near 2 months.

This post has been edited by Versy_CK: May 6 2017, 12:16 AM

I presume newbies like me are not invited? XD

If you're going, it would be awesome if you can share out what agenda discussed during the session. Cheers.

Is your WAZE version 4.23.03? That version got problem (for me and many other as reported WAZE's comment section in Play Store), such as stopped working all of sudden, couldn't switching back from UBER to WAZE, it ran from background but wouldn't forward to screen. I downgraded it to last stable version, 4.22.1.0 and it works perfectly fine today.

Not sure if latest 4.23.04 fixed the problem.

Outstanding.

Mind I ask how much average hours you spent on each week to achieve that number?

Noted for self reference. Thanks for sharing.

4/24 - 43 hours
5/1 - 37 hours

There~~ near half of sifu's income for 40+/- hours. Part-time earning and I can't be doing this for long as I do have a full time job, flexible time at the moment.

Bang, bukan smua org caya. Yang tak caya bleh lah stay ngan Grab. Kalau Bang nak lumayan ni jugak, ikut je buat 80 jam ke atas setiap minggu. Grab pun boleh, mungkin lebih lumayan jikalau tak malas.

*big LOL!

I started after lunch hours most of the time, sometimes I use/burn my "replacement leave" to do that. Company kiamsiap, no replace money for RL. And so, I making use of the RL to score the incentive.

Yeah, it is harder to score weekday CK incentive without my RLs and flexibility (at the moment). I tried before. I can but at the cost of fatigue.

Google Translate into Malay~~

oren warna dan merah dipanggil lonjakan (lonjakan), harga lonjakan yang sama promosi / rangsangan, berbeza rider kadar bayaran sedikit mahal daripada tambang biasa dan rider akan dibayar dalam tambang penuh. lonjakan ini boleh mencecah 2x 4x dan ke atas lonjakan biasa pada awal pagi, petang (tanda peta akan bertukar oren / merah). contoh perjalanan normal perlu kos RM14.46 untuk 13 km, tetapi kerana terdapat lonjakan RM14.46 x 4.8x pendaraban begitu banyak rm69.40
Mengapa lonjakan ???
1-hujan
2 hala jem teruk
3-pemandu uber kurang di rantau ini
4 permintaan pemandu Uber adalah sangat tinggi


Sounds like it is.


Post je dalam Bahasa. Usah guna Google Translate. Tak de Mat Salleh kat sini pon (agak-agak tak de kot, XD)

This post has been edited by Versy_CK: May 17 2017, 09:03 AM

There will be drivers around if you have the capacity to wait. It will be xx-minutes even few hundreds meter away.

I tend to stray away from city center and some "hot" spots traffic if can. And I would rather stay offline and rest if unfortunately ended up surrounded by heavy congestion. Still a "Hell NO!" even it's highly surging with upfront system.

UBER will provide reason why they rejected yours. Could be UBER didn't "see" the commencing & expiry date of the policy?

Anyhow, you can email and request a soft-copy of your policy from ETIQA and re-upload the document to UBER. (Hard-copy policy takes time to mail it to you)

It will stop all incoming requests until you get back online.