QUOTE(pigduck @ May 9 2016, 11:44 AM)
1. Well, Uber should learn they are relying on drivers so they should make drivers happy. Not angry. Malaysian style. Don't know how to appreciate people.
2. Uber in Malaysia is poorly run - Uber HQ gives Uber Msia to run it as it sees fit and as long as they meet their profit targets - except 1/2 are interns, 1/2 of full timers are fresh graduates - my advice is they should spend a week a month driving just to understand the system better - their understanding of formulas (i.e. road distances are poor)
3. Riders don't need to think of route consideration - the app is supposed to provide this - it is Uber's responsibility - not the riders to make these decisions - otherwise, why need the app? The app should solve problems, not give headaches.
4. the app is not finely tuned in malaysia - so much work to be done.
Well, there is fine balance between making drivers and riders happy....as too much pro-drivers, mean it will killed off the ridership, just like taxi. It a fine balance between 2, ultimately, what driver demand is fair and reasonable earning to cover the cost, while the rider is cheap, comfortable and reliable. But, seems Uber get priority all wrong, maximise profit at all cost 2. Uber in Malaysia is poorly run - Uber HQ gives Uber Msia to run it as it sees fit and as long as they meet their profit targets - except 1/2 are interns, 1/2 of full timers are fresh graduates - my advice is they should spend a week a month driving just to understand the system better - their understanding of formulas (i.e. road distances are poor)
3. Riders don't need to think of route consideration - the app is supposed to provide this - it is Uber's responsibility - not the riders to make these decisions - otherwise, why need the app? The app should solve problems, not give headaches.
4. the app is not finely tuned in malaysia - so much work to be done.
Most of time, I noticed that rider do not pay attention to the estimated ride arrival when requesting, thus, many times, they upset why their ride take so long to arrived, or request and cancelled. Some don't even check and double confirm the pick up location, there is incidents I got ride request in middle of highway. Only when called up, it just because the rider was in the condo, beside the highway, thus, the pin show it highway. Or, some telephone number is non contactable.....
I fully agreed, the apps need major overhaul...
This post has been edited by 2feidei: May 9 2016, 11:55 AM
May 9 2016, 11:52 AM

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