Guys....confirmed, if you currently on trip, another trip come in, but you did not accept, this will affect your acceptance rate

Tested today. Since today is Monday, all together I got 11 request, accepted 10, 1 unable to accept is rider destination not final, so, I ignore the request. And, I just checked the latest Partner Dashboard, my acceptance rate is 91%, which mean it calculated 10 accepted trip over 11 request.

So, for you guys to wanna chase for PHG, please take note on this. Your only option is you got to accept the trip regardless, else, it may impact your acceptance rate. This may pissed off the 2nd in queue rider, which may affect your rating subsequently.

Either way, you will be screwed by flawed in Uber system

Already write to them, awaiting reply....expected general, template kind of reply ........"we do not expect this will impact significantly to your overall acceptance rate...."

As you said, negligable request in Seremban. Your only option is you base/ drive in kl

Their reply



Your second question
Login to Uber Partner Dashboard from browser, not apps from phone
Click payment statement
The current week acceptance rate is there

Sorry, don't know how to printscreen

You need to start off with Uber X first, even your car qualify for Uber Black. Then, dunno how many successful trip and maintain how many min star rating, only you are qualified to be Uber Black.....this what I heard last time when I sign up lah, not sure had changed or not

yes

Got my first experience dealing with rogue taxi drivers yesterday...at Menara KL.....lucky nothing really bad happen, and the rider was really understanding....

For those uber drivers, please be extra careful now when picking up rider at Menara KL

No, it was quite late at night, the KL Tower had closed. The rider had dinner at the tower itself, requested ride home. So, I drive up (after I spoke to security to let me in). Then, as I drove up to lobby, the rider is not ready, aka talking and talking selfie (fine with me, after all, the area is quite quiet, closed, no traffic, can wait), suddenly, one fella (I don't want to put the race here) come towards me, asking me what I am doing here, I thought he is the security or staff of KL Tower, so, I told him, I'm here to pick up somebody, please let me wait for a while.

Suddenly, he shouted "Oh...you Uber/ Grab driver? What the hell you doing here? You illegal ok!" and walking towards my car (initial distance about 3 meter), with very menacing look, only I realized there is one taxi parked there (and he must be expecting the rider will use him, a big windfall for him, as it already past midnight), so, to avoid any further confrontation, I decide to drive further (i.e. little bit downwards, as you need to drive up hill in KL Tower) and quickly call my rider to explain and apologize. Thank God, she extremely understanding the situation, while I keep apologizing to make her walk (about 50 meter). She was shock and angry at the same time (as the taxi driver also keep shouting and scolding her say "Do you know Uber/ Grab is illegal? Why you still want take Uber/ Grab despite it illegal?). She was extremely pissed with the taxi driver keep repeating, who said Grab/ Uber is illegal? Even if illegal, she would rather, without any second thoughts taking Uber/ Grab ride rather than this sort of rogue taxi drive! And, she was totally understanding, despite me keep apologizing to her (I think I apologized no less than 20 times )

And, she told me they are also expecting another Uber ride too, and I told her, quick to call her friends, be careful, quickly jump into the car, don't wait and drive away. Good thing is that it is only 1 taxi there, but, the area is really quiet and deserted.

What really embarrassing is the my rider is with some foreigner friends/ tourist, and they witness the whole incidents. One words to describe, these taxi drivers really mermalukan Malaysia in eyes of the world. And, honestly, I believe it the rider preference what mode of transportation they want, we, Uber or Grab driver did not take away their business, it is them themselves break their own rice bowl and blame on others by cheating and fleecing passengers. They are all welcome to drive for Uber or Grab to compete if they want, it purely economy 101, demand and supply. No wonder out of 10 riders I pick up, 10 of them say after they took Uber/ Grab, they will never ever go back taking taxi anymore, no matters what.

Hahaha......they will get suspended in no time if they carry their taxi driving attitude to Uber or Grab. In fact, Uber is known for super-pro riders, sometimes, at the expense of driver welfare.

And, SPAD is pretty much useless toothless enforcer, else, these rogue taxi drivers won't be so daring continue to fleece riders for so many years, and Malaysia had become world no 1 worst taxi. If SPAD is really stringent in enforcement, Uber or Grab can't even exist as they is no demand at all. The Grab and Uber service exist because riders are feed up with taxi in Malaysia, in fact, there are some rider who said they even willing to pay extra for Uber/ Grab for better-maintained car and more courteous driver even though sometime they got to wait. It all come to planning their ride.

Guys, just to share another not so pleasant incident with a group of rider last night at Sunway Pyramid

These bunch of youngster, I suspect they work as promoter in one of the outlet there as it quite late at night (after the mall closed) and based on their uniform (as matter of respect and I do not wish to drag the company, which is quite reputable fashion co into issue not related to them, but, due to their rogue employees who try to do unethical stuff outside their work hours, I will not publicly name the company here), they requested a ride.

First, they put in wrong location (main entrance of Sunway Pyramid), then, I waited for about 3 min, they told me, to drive little bit further to their work location, which is nearby the taxi stand. I politely told them, I wish I could, but, as there a few taxi drivers there, I do not wish to have any confrontation with them, please wait for me further away, and ensure you ready only request me to drive over there rather than me waiting there, open for confrontation with the taxi drivers (all these while I do not start the trip yet)

Then, along the way, they ask for multiple stop (as 3 of them, they are sharing the ride back home), fine with me. But then, upon reaching the final destination, they quickly get out from car (i mean super fast, as they try get out even the car not even come to complete stop) I come to realised, they had already cancelled the ride earlier (not sure how they did it) but I could not complete the trip as the system told me the ride is cancelled. Upon checking the fare, bam....I was not paid what is due to me.

So, I quickly wrote to Uber helpdesk explaining the situation, and use my memory the place I travelled (drop off point) and ask for fare review. And, at same time, I received another request from the same final drop off point (different rider, but I suspected the same group), but, almost immediately I accepted, the rider cancelled it. Not once, but twice. I guess they want to avoid suspicion that they try to cheat (thanks for earlier forumer mentioned earlier, these tricks happen before, didn't realised it can hit me too, but, thank you for the partner for heads-up, I more prepared, not panicked and know what to do).

So, to all drivers out there, please review your trip accordingly

I suspected they cancelled it when inside the car (3 of them, most probably the back passenger)

I can PM you the company name, but, don't think it is necessary to find them. What is the point find them? Beat them? Scold them? Most importantly is that I am been fairly paid for the fare based on actual distance and time, nothing more, nothing less, which I had write to Uber and the fare had been adjusted. The reason I tell it here is to share and advice to all drivers be careful with such scam tactics by some riders. Whether Uber will banned them or not, I don't know, but, for sure these scammers will have multiple account and will continue try their luck

Pick up after midnight, when no ERL and taxi fare is double or flood along ERL line/ traffic jam Seriously, it not worth it if after waiting for 15 min, there is still no request. The time you wait, better back to CSA, easily recover cost of empty car. And, if you have Uber rider app, you noticed there are tonnes of drivers around, whether real or not they are actually there or just using fake GPS location, is

What?

Cannot.

Doubt so, Uber only consider how to maximised the earning only driver well fare, secondary

This post has been edited by 2feidei: Jul 29 2016, 10:17 PM

Dream on, wishful dream.....in fact, I suggested Uber that let's have option for driver to choose to accept card payment only, cash payment only or combination, but, nothing happen.

In fact, from my not so extensive 8 months experience driving Uber since Dec (combination of full and part time), I would say, the "riders quality" had deteriorate since the introduction of cash payment, as previously, all rider payment will be by card, which indirectly, their real personally details had been captured by Uber system (this what I hope), thus, we driver can be feel more safe and they also will be more well behave and mainly professionals.

Nowadays, any Tom, Dick and Harry can download Uber riders apps, choose cash payment as option and putting fake details in there without any verification, and luckily, nothing bad incidents happen so far, but, this had now become a risk, and seriously, I do sometimes feel fear about my own safety when driving Uber. And, the cash mode payment is increasing, as average 80% of the ride now is via cash payment.

Most probably I will seriously consider driving Uber less frequent, or even stop altogether

It was ok, just to kill time and have some extra money, until lately

Yeah, got another unforturnate incident 2 days ago, the rider drunk and puke, lucky it just puke with windows open, so, kena outside, not inside the cushion. And, I raised complaint with Uber, request for clean up fee. Since it is a cash trip, Uber is paying me. What unfortunate is that, the rider keep calling me and harrassed me, say now he got suspended from taking further Uber ride, due to my complain. What can he do now? Well, I told him, sorry, you got to sort this out with Uber.

Then, few incident fake request, request for ride, upon reaching location, cancelled it. Total waste of petrol. Already write to Uber, they should penalised the rider that cancel the ride after say 1 min request. Now, seems lot of abuse. Easily 2-5 incidents per day if you driving full time.

Are you Uber staff?

oh, ok, ok.....

No, you only get paid if the ride is cancel after 5 min waiting for passenger. If you reach there, waited 4 min, and the rider decided to cancel, too bad, you end up with nothing.

For those non cash trip with wrong fare, i.e. toll not included, please raise a help request via your uber apps, uber will reimbursed you. The onus is on you to remember it (sometimes it bit difficult, remember the toll name, the amount, especially during busy period, if you have other ride wait in queue, and our "efficient" touch n go portal only update it earliest next 24 hours, sometimes even after 1 week, and you got only 48 hours to raise the issue with uber).

And, bad news to the riders, they will will be suspended by Uber system for not paying full fare (sometimes not their fault of their own, as the fare screen do not show breakdown of fare, although sometimes they do). And, if the passenger have your contact number, expect them to harassed you, as if you caused them be suspended (and they don't understand we driver are not Uber staff, we just independent Uber contractor, nothing to do with Uber). I personally kena few times before. That's why nowadays I seldom contact the rider, unless absolutely necessary, hope rider will not contact me, so that my phone number will not register in rider contact. To hell what Uber training, contact rider to confirm pick up location lah, to tell them estimated time lah......all these is already in the apps itself, if the rider make mistake or too stupid or too proud never try to learn how to use it, too bad, my rating will drop, my ride may be get cancelled, at least, at least my phone number stay private (hopefully)

Then, you ask why Uber charge 25% while you provide all the hardwork, driving to rider pick up destination, safely sending them to requested drop of location and incurring petrol and car maintenance cost that need to be paid by you solely, plus risk of being harrassed by rouge taxi drivers?

No