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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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NoGuGuJiaO
post May 21 2016, 08:50 PM

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Anyone can share the Uber hotline/emergency tel no here?

This post has been edited by NoGuGuJiaO: May 21 2016, 08:52 PM
clyk2323
post May 21 2016, 10:47 PM

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QUOTE(XxJiaQianxX @ May 21 2016, 08:28 PM)
really ??? but im still on trip. that time i think the screen pop out 3 or 4 times. but i din press accept.
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After you complete your trip, go to earnings, go to the trip detail of that trip your rider asked to wait, scroll down and press the help, select an issue, go to fare review, go to my flat rate trip included extra stops, then type on the extra stop locations and explain why you did not accept the screen pop out of 3 or 4 times. Then also type in your total waiting time on the rider, then submit. After, you will receive sums n email that they uber have received your submission.
TSieian81
post May 22 2016, 09:00 AM

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QUOTE(NoGuGuJiaO @ May 21 2016, 08:50 PM)
Anyone can share the Uber hotline/emergency tel no here?
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I won't bother if I were you, seldom gets picked up.

What's the emergency?
TSieian81
post May 22 2016, 09:04 AM

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QUOTE(clyk2323 @ May 21 2016, 10:47 PM)
After you complete your trip, go to earnings, go to the trip detail of that trip your rider asked to wait, scroll down and press the help, select an issue, go to fare review, go to my flat rate trip included extra stops, then type on the extra stop locations and explain why you did not accept the screen pop out of 3 or 4 times. Then also type in your total waiting time on the rider, then submit. After, you will receive sums n email that they uber have received your submission.
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I am only 70% sure but I remember asking Uber before, and they told me that jobs in queue that you don't accept won't affect your a acceptance rate.

Logically, it shouldn't. They shouldn't force a job to us if we wanted to offline after the current trip.

Best to check again with Uber.
SUS2feidei
post May 22 2016, 12:56 PM

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QUOTE(ieian81 @ May 22 2016, 09:04 AM)
I am only 70% sure but I remember asking Uber before, and they told me that jobs in queue that you don't accept won't affect your a acceptance rate.

Logically, it shouldn't. They shouldn't force a job to us if we wanted to offline after the current trip.

Best to check again with Uber.
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I checked, it will.....again, their standard operating reply.... "the frequency will be negligable, won't affect much your rating, thus your incentive" bangwall.gif

I have one trick for you to avoid it, just input the rider final destination, instead of the stop over destination. Then, the request only come in when you approaching final destination
TSieian81
post May 22 2016, 04:28 PM

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QUOTE(2feidei @ May 22 2016, 12:56 PM)
I checked, it will.....again, their standard operating reply.... "the frequency will be negligable, won't affect much your rating, thus your incentive"  bangwall.gif

I have one trick for you to avoid it, just input the rider final destination, instead of the stop over destination. Then, the request only come in when you approaching final destination
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Yup, entering final destination is the best solution.
XxJiaQianxX
post May 22 2016, 10:42 PM

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QUOTE(ieian81 @ May 22 2016, 04:28 PM)
Yup, entering final destination is the best solution.
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ic, thanks for the tips man.
NoGuGuJiaO
post May 22 2016, 11:39 PM

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QUOTE(ieian81 @ May 22 2016, 09:00 AM)
I won't bother if I were you, seldom gets picked up.

What's the emergency?
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I forgotten to capture the emergency tel no during the briefing session. If my car broke down half way to fetch rider to destination, of course need to call uber tel for report. If you have, please share. thanks.
jacky91
post May 23 2016, 06:47 AM

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QUOTE(NoGuGuJiaO @ May 22 2016, 11:39 PM)
I forgotten to capture the emergency tel no during the briefing session. If my car broke down half way to fetch rider to destination, of course need to call uber tel for report. If you have, please share. thanks.
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you can cancel the trip and select the reason in the app itself
TSieian81
post May 23 2016, 08:46 AM

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QUOTE(NoGuGuJiaO @ May 22 2016, 11:39 PM)
I forgotten to capture the emergency tel no during the briefing session. If my car broke down half way to fetch rider to destination, of course need to call uber tel for report. If you have, please share. thanks.
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03- 27253060
iOnine
post May 23 2016, 10:42 AM

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QUOTE(2feidei @ May 19 2016, 09:37 PM)
Anyone noticed the new update on surge? Seems either last 2 days whenever I online no surge or can't see any surge at all......click the icon surge, got 1.2x-3.x, but, can't see location.

Not to chase for surge, just sometime, wanna try luck, see if got surge in my area or not
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latest update on surge is simple.
its based on the area (small radius)
hence, its better for the driver as well.
unlike last time.
e.g: the whole area of Puchong is on surge. but then its actually in bandar puchong not sunway.
so yeah, now is better but yet, u hardly see any surge ;P

QUOTE(XxJiaQianxX @ May 21 2016, 08:28 PM)
really ??? but im still on trip. that time i think the screen pop out 3 or 4 times. but i din press accept.
*
if ure on trip. and u didnt accept the "trip on trip" request
it wont affect your acceptance rate.

iOnine
post May 23 2016, 10:44 AM

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who manage to haul up last weekend's special incentives?
saturday sunday 4-8pm RM22/hour smile.gif

i know i did.
darn, short of 70rm for T1.
too lazy to chase de. hahaha

oh btw,
just an update.. whoever plans to lepak at klia for trip.
make sure you guys on ur GC as well.
i got 2 trips (from KLIA to KL) from GC easily yesterday.
uber is so selow sad.gif all because GC's rm65 rate to klia. haha

This post has been edited by iOnine: May 23 2016, 10:45 AM
jacky91
post May 23 2016, 10:48 AM

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QUOTE(iOnine @ May 23 2016, 10:44 AM)
who manage to haul up last weekend's special incentives?
saturday sunday 4-8pm RM22/hour smile.gif

i know i did.
darn, short of 70rm for T1.
too lazy to chase de. hahaha

oh btw,
just an update.. whoever plans to lepak at klia for trip.
make sure you guys on ur GC as well.
i got 2 trips (from KLIA to KL) from GC easily yesterday.
uber is so selow sad.gif all because GC's rm65 rate to klia. haha
*
didn't do Uber at all :/

was dealing with my other part-time
iOnine
post May 23 2016, 10:50 AM

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QUOTE(jacky91 @ May 23 2016, 10:48 AM)
didn't do Uber at all :/

was dealing with my other part-time
*
u rich ma.
jacky91
post May 23 2016, 10:54 AM

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QUOTE(iOnine @ May 23 2016, 10:50 AM)
u rich ma.
*
i rich then no need do Uber le sad.gif
iOnine
post May 23 2016, 10:57 AM

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QUOTE(jacky91 @ May 23 2016, 10:54 AM)
i rich then no need do Uber le sad.gif
*
its not the matter of being rich or not.
its the matter of how to know to earn money! smile.gif
hahaha
even rich people also will take the oppurtunity making more money.
jacky91
post May 23 2016, 11:00 AM

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QUOTE(iOnine @ May 23 2016, 10:57 AM)
its not the matter of being rich or not.
its the matter of how to know to earn money! smile.gif
hahaha
even rich people also will take the oppurtunity making more money.
*
haha..just trying to keep the head above water now
SUS2feidei
post May 23 2016, 11:33 AM

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QUOTE(iOnine @ May 23 2016, 10:42 AM)
latest update on surge is simple.
its based on the area (small radius)
hence, its better for the driver as well.
unlike last time.
e.g: the whole area of Puchong is on surge. but then its actually in bandar puchong not sunway.
so yeah, now is better but yet, u hardly see any surge ;P
No wonder now hardly see any surge, coz I usually based on non surge area biggrin.gif even if sometimes that area show surge, but, request come, no surge. Wonder why....now I understand

QUOTE
if ure on trip. and u didnt accept the "trip on trip" request
it wont affect your acceptance rate.
*


Huh, this is not what the partner help email told me wor....say will affect acceptance rate, which then, I rage, then, their answer is "oh, it is negligable"...maybe they changed their system already...

Anyone notice that the partner apps nowadays dammed laggy......always dammed slow in update, or update wrongly one? Really cannot be rely on, need to log into always partner dashboard to confirm mad.gif mad.gif mad.gif
iOnine
post May 23 2016, 11:43 AM

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QUOTE(2feidei @ May 23 2016, 11:33 AM)
No wonder now hardly see any surge, coz I usually based on non surge area  biggrin.gif even if sometimes that area show surge, but, request come, no surge. Wonder why....now I understand
Huh, this is not what the partner help email told me wor....say will affect acceptance rate, which then, I rage, then, their answer is "oh, it is negligable"...maybe they changed their system already...

Anyone notice that the partner apps nowadays dammed laggy......always dammed slow in update, or update wrongly one? Really cannot be rely on, need to log into always partner dashboard to confirm  mad.gif  mad.gif  mad.gif
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its not counted la.
hahaha. chill only.
u can just dispute them saying that the rider just fetching his friend and thats not the final destination.
ape la. pandai coverline abit le.

This post has been edited by iOnine: May 23 2016, 11:43 AM
TSieian81
post May 23 2016, 11:49 AM

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QUOTE(iOnine @ May 23 2016, 11:43 AM)
its not counted la.
hahaha. chill only.
u can just dispute them saying that the rider just fetching his friend and thats not the final destination.
ape la. pandai coverline abit le.
*
That's what I understand, queued request if not accepted won't affect acceptance rate cause it's totally beyond our control.

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