I am getting fed up with the difficulty of getting a human being on the telephone within a reasonable period of time (not 20 minutes).

To this old man, customer service does not mean service by email, not logging into an online account and doing it yourself, does not mean having to walk into a shop that sells upgrade plans and phones, a phone company should offer duh - service by one of their salesmen or technicians by phone obviously.

But Malaysia seems to have become worse than the rest of the world - Canada and Thailand for xample. Or maybe I am out of date and even Cambodia and India are this way too.

Who is the market leader in mobile customer service - you pay more but you get accurate detailed information, fast?

Digi seems to be trying its best to avoid human aural contact.

Even the hotlines I have for them no longer work!

The other challenge I am finding is simplicity and transparency in plans. Every company I have contacted so far has so many, and quickly changing plans that I can't keep track. And they keep sending me spam and having strange terms like 'if you don't cancel when you leave the country your acccount will automatically deducted until it is empty.'

Looking for a straightforward honest plan that is easy to understand and stable. No bells and whistles. No 'this week promotion'. Just pay per minute. Good value is secondary.

Otherwise it is as if I am dealing with gangsters. Almost as bad as banks.