Both Lazada and Gemfive got bad cs service. I've already stopped shopping at Lazada over a month ago yet i still nid to quarrel with their cs everyweek due to a refund of defective items backtracked to the end of November. Made over 14 phone calls to their CS aldy which cost me RM60+ of call charges, yet still dragging my refund. Syiokk gila. Always dun reply my email and forced me to call them, and everytime call them need to wait 15mins or more. If i made more calls, probably the phone bills will exceed the refund money soon.