Experience of buying aircon from G5...
Ordered
http://www.gemfive.com/my/samsung-1-0hp-ec...s-r410?___SID=U on the 30 March using YAY300, so total came to RM799, which was supposed to include installation... Below is the screenshot of the page at the time I ordered, which specifically states free installation...The above link has that part removed (out of stock,too)...
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Got a call from Senheng warehouse a few days later, asking whether they can deliver that day...Just out of curiosity, I asked the guy whether installation was included, he said no...So I told the guy not to deliver until I get this sorted out (no point arguing with him, as he was just the delivery guy)... Called G5 CS, explained the situation...Even after explaining quite in detail, the dude was reluctant to acknowledge the aircon came with free installation, eventhough it explicitly said so on the product page (at the time I called, the product page was not amended yet)...He insisted that G only had the free installation promo on selected Acson aircons...After I got a little irritated, he said he needed to refer to the supervisor handling this product (he wasn't in at the time) as well as the merchant, and he'll get back to me ASAP...
Two days later, got a call from Senheng again, this time from the installers...Apparently, the issue was solved, and they agreed to install at no extra charges...G5 never did call me back to update me on the issue...
It was a bit of a hassle, but in the end, I think it was worth it...The aircon is working fine, and it comes with an extra 1 year warranty from Senheng...
Also, this came in the mail today...
I also suspect it might be fake, from the fact that it supports "Samsnug" phones...
So much for G5 only selling original stuff...