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 Disconnect issues

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TSD3SP4iR
post Jan 13 2016, 09:10 AM, updated 10y ago

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Hi guys, anyone here from johor (specifically kulai) have connection problem?
I just moved here around the start of season 4 and subscribed to 1mb streamyx (the best available at my location sadly) and got this weird disconnect problem that never happened at my previous home (streamyx too).

Its like a permanent lag that never recover without any error message but the in game chat still works and i would have to leave the game and create a new game. Its not severe at first (manage to complete season 4 journey) but since December 2015 i can never complete a single rift, disconnect every game after a few minutes/seconds.

If no one is having this issue i'm going to submit a complaint to my local tm center. Looks like no more diablo for me.
Zot
post Jan 13 2016, 09:15 AM

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QUOTE(D3SP4iR @ Jan 13 2016, 09:10 AM)
Hi guys, anyone here from johor (specifically kulai) have connection problem?
I just moved here around the start of season 4 and subscribed to 1mb streamyx (the best available at my location sadly) and got this weird disconnect problem that never happened at my previous home (streamyx too).

Its like a permanent lag that never recover without any error message but the in game chat still works and i would have to leave the game and create a new game. Its not severe at first (manage to complete season 4 journey) but since December 2015 i can never complete a single rift, disconnect every game after a few minutes/seconds.

If no one is having this issue i'm going to submit a complaint to my local tm center. Looks like no more diablo for me.
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Just complain and ask for refund during down period
TSD3SP4iR
post Jan 13 2016, 10:42 AM

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well, my connection is fine since there is no hard disconnect, the problem is only with diablo 3. kind of hard to explain to tm i guess.
Acap1986
post Jan 14 2016, 08:21 AM

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QUOTE(D3SP4iR @ Jan 13 2016, 10:42 AM)
well, my connection is fine since there is no hard disconnect, the problem is only with diablo 3. kind of hard to explain to tm i guess.
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hi bro, i think your problem is line...because yesterday my friend who using unifi 50mbps dc+lagging...

i ask him to play asia server...

if you don't mind try asia server bro

hope this will help you
TSD3SP4iR
post Jan 14 2016, 08:39 AM

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QUOTE(Acap1986 @ Jan 14 2016, 08:21 AM)
hi bro, i think your problem is line...because yesterday my friend who using unifi 50mbps dc+lagging...

i ask him to play asia server...

if you don't mind try asia server bro

hope this will help you
*
I've tried all 3 servers (us/eu/asia) all have the same perma lag, connecting to AU1 doesn't help either. I'm guessing it's just in my local area in kulai because i've never had this issue before moving here from jb. Thanks for your info.
Acap1986
post Jan 14 2016, 10:46 AM

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QUOTE(D3SP4iR @ Jan 14 2016, 08:39 AM)
I've tried all 3 servers (us/eu/asia) all have the same perma lag, connecting to AU1 doesn't help either. I'm guessing it's just in my local area in kulai because i've never had this issue before moving here from jb. Thanks for your info.
*
argh really sad...dc when the season starting bro
waseken2
post Jan 14 2016, 02:27 PM

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Using wifi?
I,m on streamyx 4mb, if using wifi connection will keep dc(me alone using it), if i switch back to old school dial up model, problem solve.
By the way, if you have 4G connection on your mobile, u can use it as wifi hot spot, few hour game play only less than 100mb, and smooth like silk smile.gif
Sabenarian
post Jan 18 2016, 11:15 AM

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first time meet goblin pack in S5 then DCed after killed a few vmad.gif .. dem frustrated...
efisherman
post Jan 19 2016, 04:28 PM

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Welcome to the new Season. haha

Blizzard never fail us on server overload when new season starts.
Sabenarian
post Jan 20 2016, 09:47 AM

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2 times DCed this morning within 10 mins.. vmad.gif lucky have enough time to upgrade gems
TSD3SP4iR
post Jan 22 2016, 09:20 PM

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An update to my issues, after submitting a ticket to blizzard, it was clear the problem was on my end. So i complained to tm about my problem and thankfully got a very knowledgeable operator, today a technician came to check and said my line got an upload issue. He changed my connection port somewhere and now i can play without any disconnect issues. Case closed.
efisherman
post Jan 25 2016, 04:17 PM

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If you are playing America server, have you tried play on non peak hour? I tried playing from 8am - 8pm (MY time) the latency is quite good (below 280ms)

That time most likely Americans are sleeping tho. smile.gif
TSD3SP4iR
post Jan 26 2016, 09:34 AM

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QUOTE(efisherman @ Jan 25 2016, 04:17 PM)
If you are playing America server, have you tried play on non peak hour? I tried playing from 8am - 8pm (MY time) the latency is quite good (below 280ms)

That time most likely Americans are sleeping tho. smile.gif
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Yea still lag during peak hours but that's better than can't play at all smile.gif

 

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