you need to call TM (100) to confirm your identity then request for your unifi user ID and password. Your unifi account user and password was hide from the Unifi TM router. That's why you can't get the information from that router.

you should set your new router as PPOE and insert your unifi ID and password.



However, during the time when TM technician come to your home to install Unifi, you should request all the password from them. I was took camera to keep as myself since that password cannot change yourself. You cannot keep that order job sheet thats why you have to request from them. They will not tell you what is your password because all those modem, router and settings were set properly before they come to your house to install unifi.