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leongsem
post Feb 17 2017, 05:26 PM

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QUOTE(Maxis @ Feb 17 2017, 04:10 PM)
Hi leongsem
Yes you have 24 hours time to reply to the SMS validation.If no reply to the SMS to confirm on your port out , your request will automatically rejected by the system.

TQ
*

Your request to leave XOX Mobile received, reply YES to proceed / NO to cancel. Request will be cancelled if no reply by 00:16:06 18/02/2017.



this one right?
Maxis
post Feb 17 2017, 05:59 PM

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QUOTE(leongsem @ Feb 17 2017, 05:26 PM)
Your request to leave XOX Mobile received, reply YES to proceed / NO to cancel. Request will be cancelled if no reply by 00:16:06 18/02/2017.
this one right?
*
Hi leongsem,,

Yes.

TQ
wyxyz
post Feb 20 2017, 03:47 PM

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Dear Support Team,

For MNP porting from a different telco - will there be a fee charged (new simcard purchase) by the dealer or it is absolutely free to request it on hotlink's website.


cfa28
post Feb 21 2017, 10:05 AM

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hotlink

is there anything wrong with Hotlink today. Cannot access my Hotlink Red, already unistall and install again and cannot even verify my number

My internet / data is still working but not the Hotlink Red App.

This post has been edited by cfa28: Feb 21 2017, 10:11 AM
Canook
post Feb 21 2017, 10:11 AM

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QUOTE(cfa28 @ Feb 21 2017, 10:05 AM)
hotlink

is there anything wrong with Hotlink today.  Cannot access my Hotlink Red, already unistall and install again and cannot even verify my number
*
having the same problem... app not working and cannot recharge my account mad.gif mad.gif mad.gif
Quizzical
post Feb 21 2017, 10:16 AM

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having the same problem too.. please fix
wayne
post Feb 21 2017, 11:23 AM

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QUOTE(Quizzical @ Feb 21 2017, 10:16 AM)
having the same problem too.. please fix
*
yea, same issue too. wanted to buy internet plan but not working.
#Hotlink
post Feb 21 2017, 03:23 PM

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QUOTE(cfa28 @ Feb 21 2017, 10:05 AM)
hotlink

is there anything wrong with Hotlink today.  Cannot access my Hotlink Red, already unistall and install again and cannot even verify my number

My internet / data is still working but not the Hotlink Red App.
*
QUOTE(Canook @ Feb 21 2017, 10:11 AM)
having the same problem... app not working and cannot recharge  my account  mad.gif  mad.gif  mad.gif
*
QUOTE(Quizzical @ Feb 21 2017, 10:16 AM)
having the same problem too.. please fix
*
QUOTE(wayne @ Feb 21 2017, 11:23 AM)
yea, same issue too. wanted to buy internet plan but not working.
*
Hi all,

We are aware of this issue and rectification is in progress. Apologize for the inconveniences

TQ
cfa28
post Feb 21 2017, 05:41 PM

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Hotlink red app is back online

Edit online but still very buggy

This post has been edited by cfa28: Feb 21 2017, 06:09 PM
leongsem
post Feb 22 2017, 09:20 AM

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just want to know how hotlink calculate the vailidity period

i top up RM100 on 18 Feb

top up RM50 on 20 Feb

top up RM10 on 22 Feb

but my validity period still same as 29 May......

kae7
post Feb 22 2017, 04:06 PM

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QUOTE(leongsem @ Feb 22 2017, 09:20 AM)
just want to know how hotlink calculate the vailidity period

i top up RM100 on 18 Feb

top up RM50 on 20 Feb

top up RM10 on 22 Feb

but my validity period still same as 29 May......
*
It is still 100 days for RM100

the subsequent RM50 and RM10 reload will not adding the validity period because validity period will start from the day you topped up

When you topped up RM50, you validity period is 50 days starting from 20Feb, the system will choose the longest validity period which is the one that end at 29 May.

If you topped up RM50 on 30 April for example, Your validity period now will be 30 April + 50 days. Since 30 April + 50 days has succeeded 29 May, your credit will be valid until 30 April + 50 days

cfa28
post Feb 22 2017, 04:10 PM

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QUOTE(kae7 @ Feb 22 2017, 04:06 PM)
It is still 100 days for RM100

the subsequent RM50 and RM10 reload will not adding the validity period because validity period will start from the day you topped up

When you topped up RM50, you validity period is 50 days starting from 20Feb, the system will choose the longest validity period which is the one that end at 29 May.

If you topped up RM50 on 30 April for example, Your validity period now will be 30 April + 50 days. Since 30 April + 50 days has succeeded 29 May, your credit will be valid until 30 April + 50 days
*
So this means don't top up early but on last day
kae7
post Feb 22 2017, 04:13 PM

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QUOTE(cfa28 @ Feb 22 2017, 04:10 PM)
So  this means don't top up early but on last day
*
if you want longer validity, yes it is.
People reload because they need'em (SMS/Call/Roaming/Internet) , not to get longer validity period.

adiwarna
post Feb 22 2017, 04:44 PM

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QUOTE(leongsem @ Feb 22 2017, 09:20 AM)
just want to know how hotlink calculate the vailidity period

i top up RM100 on 18 Feb

top up RM50 on 20 Feb

top up RM10 on 22 Feb

but my validity period still same as 29 May......
*
if onexox, you will get extend 160 days validity
wayne
post Feb 22 2017, 05:30 PM

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QUOTE(Maxis @ Jan 3 2017, 04:59 PM)
Hi, you can cancel the auto renew by dialing *100# > Internet Passes > Cancel Auto Renewal. For other types of internet plan you can refer it here : https://www.hotlink.com.my/en/plans/fast.html

TQ - Isaac
*
i am new to hotlink, whats autorenewal for?
i tried to follow the instruction to cancel but dont see CANCEL Auto renewal.
this is my first Internet Pass topup of RM 50 - 5GB

cfa28
post Feb 22 2017, 05:34 PM

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[quote=wayne,Feb 22 2017, 05:30 PM]i am new to hotlink, whats autorenewal for?
i tried to follow the instruction to cancel but dont see CANCEL Auto renewal.
this is my first Internet Pass topup of RM 50 - 5GB
*

[/quote]
If say at end of month, you find that hey 2 GB is enough, you will want to cancel the auto renew cos why pay so much when you don't need it.

quote=adiwarna,Feb 22 2017, 04:44 PM]
if onexox, you will get extend 160 days validity
*

[/quote]

In a perfect world, all Telco should be this way.

This post has been edited by cfa28: Feb 22 2017, 05:36 PM
leongsem
post Feb 22 2017, 10:58 PM

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QUOTE(kae7 @ Feb 22 2017, 04:06 PM)
It is still 100 days for RM100

the subsequent RM50 and RM10 reload will not adding the validity period because validity period will start from the day you topped up

When you topped up RM50, you validity period is 50 days starting from 20Feb, the system will choose the longest validity period which is the one that end at 29 May.

If you topped up RM50 on 30 April for example, Your validity period now will be 30 April + 50 days. Since 30 April + 50 days has succeeded 29 May, your credit will be valid until 30 April + 50 days
*
thanks, digi, celcom all same calculation with hotlik?
cfa28
post Feb 23 2017, 09:39 AM

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Hi hotlink

Say I still have RM10 credit and its valid until 28 February but I forgot to reload on 28 February

What happens to this balance RM10 on 1 March if I reload say rm30
wayne
post Feb 23 2017, 10:05 AM

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ok thanks @cfa28

network speed seems a little slow yesterday night in my area.
kae7
post Feb 23 2017, 11:46 AM

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QUOTE(leongsem @ Feb 22 2017, 10:58 PM)
thanks, digi, celcom all same calculation with hotlik?
*
same

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