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Urged for help!

I booked one unit Haute during their pre-launch on 18/06/2016 in Old Klang Road. And been asked to pay 10% down payment. Which I had already paid on the same day.
Nothing was mentioned or highlight to me that which I have to provide 2 loan rejection letter from their panel banks as my loan were rejected. And also nothing were mentioned there is 1% charge fees on my purchase price.

I am so surprised and disappointed when I received an email from the developer today after I submitted my cancellation with 2 loan rejection letters!

I had already submitted 2 loan rejection letters to both the agent and the developer. One is from RHB and another one is from AmBank. 

And Now I was told that I will be charged the penalty of 1% of the purchase price plus 3% credit card charges as one of the loan rejected letter is not from their panel banks!

On another words, there were already 2 banks rejected my loan applications.  Even I submitting another 10 other banks applications, they will still rejecting me.

Is this the new way of conning people money?

I am seeking for public help on this. How should I file this case to the Tribunal court?