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Can't find option to auto renew Mobile Internet, Charged RM9.99 for spotify premium
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TSwinter01942
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Dec 11 2015, 09:32 AM, updated 11y ago
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Hi, I subscribed free Spotify Premium last month through a RM30 monthly mobile internet. In the *100# options I couldn't find a place to activate auto-renewal, all i could find is "Batal pembaharuan-auto" I assumed that my monthly internet will auto renew as I could only cancel it. Therefore I topped up RM31.80 yesterday (Internet Expires 11/12) And I was shocked that I got charged RM9.99 for Spotify Premium subscription. Why does my mobile internet not auto-renew? At the same time I cannot find any option to do it? This post has been edited by winter01942: Dec 11 2015, 09:33 AM
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#Hotlink
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Dec 11 2015, 02:35 PM
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QUOTE(winter01942 @ Dec 11 2015, 09:32 AM) Hi, I subscribed free Spotify Premium last month through a RM30 monthly mobile internet. In the *100# options I couldn't find a place to activate auto-renewal, all i could find is "Batal pembaharuan-auto" I assumed that my monthly internet will auto renew as I could only cancel it. Therefore I topped up RM31.80 yesterday (Internet Expires 11/12) And I was shocked that I got charged RM9.99 for Spotify Premium subscription. Why does my mobile internet not auto-renew? At the same time I cannot find any option to do it?  -PMed-
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