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LYN OFFICIAL VAPING THREAD VThirtyOne, #VapeResolutions2015 complete?
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sacremento
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 Dec 10 2015, 07:21 PM
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i have a package from FT still stuck in China Customs. When i raised a support ticket to FT and they kept telling me to wait for a few more days. But this has been going on for more than a month. The last update i got was that my package is in domestic transit but that was on the 13 Nov and they repeat the same update till 21 Nov. I dun receive any updates after that. How do you guys deal with the F up FT support service?
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sacremento
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Dec 10 2015, 07:28 PM
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QUOTE(Vail @ Dec 10 2015, 07:26 PM) No idea about your case, FT CS always giving me best replies/services. Weird. Mine was telling all kinds of shit. Saying that my package has left china but when i fk them up they twist the story saying that my package is stuck with china custom. wtf. |
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sacremento
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Dec 11 2015, 03:32 AM
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QUOTE(JimL @ Dec 10 2015, 07:29 PM) Make a post in FT community. Forums - Shipping. Put "Attn: Jenny" and your problem in the header. State your problem after that. Include the ticket numbers. Jenny will handle it for you. Not sure why, but when i post a topic i cant see it. not sure if it exist.  |
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sacremento
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Dec 11 2015, 04:16 AM
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QUOTE(JimL @ Dec 11 2015, 03:56 AM) Just had a look. Don't think I see anything. But then I don't know the title of your topic. In cases like yours a lot of times you'll get the run around by CS staff. Sometimes its because they don't understand English well. Try to post again. Jenny is the one that'll get your problem sorted out. Ok thanks. I'll give it a try again later. |
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