QUOTE(babyk @ Dec 10 2015, 12:02 AM)
Wowwwe share tips pls
LAZADA VOUCHER CODES V4
LAZADA VOUCHER CODES V4
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Dec 10 2015, 12:11 AM
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#1
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739 posts Joined: Apr 2014 |
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Dec 10 2015, 06:31 PM
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#2
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739 posts Joined: Apr 2014 |
REVOINSTA30 max rm20
New customer only |
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Dec 10 2015, 06:41 PM
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#3
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739 posts Joined: Apr 2014 |
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Dec 10 2015, 10:19 PM
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#4
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739 posts Joined: Apr 2014 |
Dammit Shopback electronics new customer now 4% only
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Dec 10 2015, 11:42 PM
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Dec 10 2015, 11:49 PM
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Dec 11 2015, 01:08 PM
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Dec 11 2015, 05:47 PM
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#8
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Hi semuaaa, I got a problem with Lazada. Returned my phone (fren punya actually) on 28th due to faulty charging port.
-Item received by UMESH LAZADA on 1st Dec -Sent two emails to Lazada from on 3rd and 4th asking for my return status, no reply. -Received message on 5th Dec, 1.57am "RM0.00 2nd Reminder:Your return (order 389714462), initiated 6 days ago hasn't reached us. Note:Return is only acceptable within 7/14 days as stated in Returns policy." (What the heck is this ?) -Immediately email Lazada CS (3rd time), received an email stating that my item already received and currently undergo inspection, 24-48hrs. -No calls/sms/email from Lazada regarding my order on 7th Dec (more than 48hours already..) -9th Dec afternoon got a sms said that my return has been approved -suddenly at 5pm just now received a message (your refund has been initiated blabla2), checked my account and email. they refund my order instead of replacement. Called CS, they said the item no rosak (?) so they refund.. lol I said why tak resend the item back... Now waiting for their call zzzzz Any recommended advice ?? |
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Dec 11 2015, 05:54 PM
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QUOTE(Gogurt @ Dec 11 2015, 05:49 PM) with such complicated case, i think you should have call them instead of just email and explain. Baru lepas call but the CS not talk too much/dunno anything much, he just said will escalate this matter to the refund department it's much better to talk to them instead of email, Will call again tomorrow for sure |
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Dec 11 2015, 06:03 PM
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QUOTE(nuke13 @ Dec 11 2015, 05:51 PM) Usually when return an item got choice whether want replacement or refund. Did you select replace or refund? I never got problem with refund but no experience in replace. But I did issue a replacement for an item and waiting for feedback from them. Ya I know, experienced both of them before. I want replacement, their CS even called me last Saturday nak make sure I want refund or replacement. |
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