Hi guys
Just got my first iphone (6s plus 128gb) from Apple online store last week. When I first switched on the phone to activate it, I instantly realised that the top edge of my phone screen is unevenly lit, and there's some sorta dark band/shadow along the top edge. I went to Machine to check the display units, and found that all of them have the same 'problem' as my phone, except one. I checked with the Machine staff, and was informed that this is bcos my phone is still new, and I should use and charge it for few times and it will improve gradually. He even showed me the older iphone 6plus on display that the shadow will disappear as repeated charging and use.
After 3 days of using my new iphone, the 'shadow' still remains there. Quite concern, I'd called Apple Care support this morning and spoken to the technician. Was told that might be due to software issues, as I still haven't updated my phone to the last ios 9.3. It's still the same after I updated it to 9.3. Now, the technician advised me to send my phone to the repair centre for a diagnosis, which I'm reluctant since it's just 4-day-old.
As I'm new to iphone, just want to ask whether is it normal for iphone to have such 'shadowy' screen on the top edge? To me it seems that something's not right with the screen, since it looks like that part is unevenly lit. I looked at my old Sony Z1, but the screen color near the top edge is always in dark color, unlike iphone 6s plus that is in white background, so I cant observe if it's also the same.
What the staff in Machine told me, is it true? But I don't really believe what the staff in Machine told me, since there's one 6splus in display that looks perfectly lit and bright. Should I send my phone to repair centre?
pls help, thanks!
Perhaps what you are experiencing is light bleed? You can search for it on Google and see if it's similar?
You can try other service centres apart from Machines and get a second opinion.