Hi, anyone tried the "TaoBao Global Direct Shipping" service to buy bulky items before? Considering to buy 2 sinks from TaoBao and use their direct shipping service. But it stated there that the dimension (L + W + D) can not exceed 130cm and my sinks' dimension will definitely exceed that. Asked the customer service of the merchant and they say that so far they have never encountered problem like TaoBao forwarder refuses to accept the items but donno how true is that. Anyone tried b4?

Dear All Sifus, just a sharing of a terribly bad experience I have with EZBuy Malaysia. Before this I had a few purchases from them and the experiences are from good to average. However, the most recent parcel I received from them is the MOST FRUSTRATING AND THE WORST experience I ever had for online shopping. I ordered a pair of 30kg dumbbell in late June 2016 and I select the option of self collection. On 26 July 2016, I received sms from EZBuy that the parcel is finally arrived and I collected the parcel on 27 July at McD Prima Saujana. The item I received is not as description (the dumbbell only come with 3 x 2.5kg weight plate which is definitely far from the description of 30kg) and I called to their customer service (Mandy) on the above matter and also sent them an email to seek for a solution on this matter. Even though I am not happy with it but I am still able to tolerate with this as I understand that human tends to has mistakes.

Now the worst thing, on 28 July 2016, I received a call from PosLaju Malaysia informing me I have a parcel with them sent from Cheras to an address at Prima Saujana but they are unable to deliver as the address is incomplete and request me to self collect from their Bangi branch. At first I thought that it is a scam call and I did not ask much about it. After I got home I got curious what it might be and started to have a bad feeling about it that it might be the remaining weight plates of my dumbbell, so I search for EZBuy address and realise that their office is actually located at Taman Maluri Cheras and it further convinced me that it is my remaining weight plates. It then took me more than 20 calls to trace back the number that called me to get the tracking number of the parcel and another 2 hours to collect the parcel on the next day.

How can EZBuy be so IRRESPONSIBLE and send out a parcel which I already indicated in my remarks by self collection? And the worse part, send to an address which I do not know how they get it. Before this I had a few parcel from EZBuy which is sent directly to my house and they definitely have the record of my address, even if they don't, they have my contact number to confirm on which address to send to. Why the hell are they sending it to a McD!? I AM EXTREMELY DISSATISFIED AND PISSED OFF BY THIS!!!

And the name!! They are putting the name as my Login ID!! Which I will have to explain to the PosLaju officer during the collection. They are lucky as I take up the initiative to trace back the parcel and my Login ID is actually the combination of my name and birthday. What are they going to do if the parcel is no where to trace or I am unable to collect the parcel? Are they going to do full refund?

After collection of the 2nd parcel of the dumbbell, the item is still different from the description. The weight plate is different from their description but I do not intend to look into this matter as long as the weight is as per my order which is 30kg. Unfortunately, again the item is still short of 1 x 2.5kg plate after all the hassle. I have again email to them complaining about this but to date do not have any response from them yet. I do not have the intention to bad mouth about any one but this is just a sharing of experience I had with them. Of course, before this I do have some good experiences with them as well but this 1 will definitely make me think twice before I order anything else with them again.