I bought an iphone 5c refurbish set for my ios development last month from 11streets when i received the iphone, it was faulty, gps issue, screen issue and microphone issue, later then i found out it that the merchant was id smartphone, so I checked id smartphone service center and went there the next day since they have 10 days 1 to 1 exchange. I need to warn you guys, don't fooled by their company size, they only look professional with their ecommerce website, apps, but their service is total out! sucks. Their service personnel was very rude. I thought the 1 to 1 exchange just took me like few day but it took me 3 weeks to get the exchange, luckily i contacted 11street on the end of 2nd week that they keep delaying the 1 to 1 exchange, soon id smartphone ecommerce department contacted me that i could get my iphone but only have green and yellow color but my initial purchased iphone color was white, i think i just a color not right so i just accepted the green color iphone. after like 2 week of using the iphone, my iphone start to have issue, the iphone getting hot when charging. I was curious and asked my colleague about it, he said that it my caused by the charger head, after the next day of our discussion, the charger head exploded, No Joke!!

I really gave up on filing complaints to id smartphone anymore on their product and services, but i will send an email to 11street to warn them on this merchant.

I dont expect anything on id smartphone that give me so much trouble and also dont expect them to exchange a charger head for me now, but I would tell my story to everyone that dont ever support this id smartphone. All the good comments on 11 street probability is faked by them. In my years of online purchasing, I didnt really encounter any problem until this happened.
BTW, the exploded charger head.