Hi any sifu sekalian,

Currently I've a case of missing item I've purchase from Lazada, the item was missing during delivery by courier company : NinjaVan . So far, they are trying to avoid responsibility and trying not to refund for the item they lost.

They claimed that they have delivered my item, there were 3, but only 1 was received on that delivery. The so call proof of delivery was sign by a third party. They called me to ask about it, but twist my word and tell Lazada that they have clarified with me regarding the signature by saying it was sign by my receptionist, this was not true. I got all the CCTV footage evidence to proof that there was no one who sign the package.

I've provided a 24 hour ultimatum to Lazada to ask NinjaVan management to come over my office for CCTV footage review to prove that one of their people is lying. If they decided to ignore my request, I will have to get all relevant infomation from Lazada regarding NinjaVan so that I can make a Police Report.  I decided to pursue police report and also consumer tribunal on NinjaVan for their mishandling of my product, lying and twisting of my word and also dishonesty. They even let any third party not of me, or anyone I assign to claim the package sign the parcel, I assume this is forgery of signature.

Any sifu can teach me what step I could do ? It will be much appreciated.

Thank you anyone for reading this, and I hope you all can provide me infomation, even a little is fine.

Thank you.

already spoken to a supervisor investigation team officer and also provide them with a cctv footage.

Ninjavan did insist that i clarify with them that my receptionist or a person of my office signed for the package, the cctv footage will prove to them it's not true.

Hope this does not need to escalate to authorities, but I did lodge a consumer tribunal complain about NinjaVan.