Want to share with you Antec fans something pretty amazing.

On the Dec 2008, I e-mailed Antec for replacement side panels for my P182.  I tried to add some acoustic padding which really screwed up the panels.  I could no longer nicely fit them on the case and removing the padding resulted in scratches on the mirror finish.  My bad I guess.

Anyway, Antec replied with their supplier contact in Singapore and asked me to arrange to get the replacement from them.  The company is called T328.Com Pte Ltd.

Initially they didn't carry it in their inventory and I had to wait a month for them to get back to me again.  They said they had it in their HK inventory and after some delay again, sent me the picture of it.  They even said I didn't need to pay anything for it!  Nothing for the panels and nothing for the shipping!

Sadly it wasn't the panels for the P182 and I pointed that out.  They said they will double check again, but I felt that was pretty much it and they won't be able to get me the side panels after all.

Another month or so later, they replied me saying that they did have the correct side panels and was in the process of shipping them to me.

Today I received the panels in a big box.  Packaging could've been better, but I'm not complaining.  I got them for FREE and so happy I have nice side panels again.

Thank you Antec and T328.Com Pte Ltd!  A lot of people might believe good service and RMA might exist only in Western countries, but you guys really impress me with your customer service and communication.

I've been a big fan of Antec cases, but now I'm a loyal customer