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 Question on how to stop service charge.

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UN1T3D
post Nov 26 2015, 06:20 PM

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846 posts

Joined: May 2011
First, attempt to resolve your immediate problems:

1. If you're out of credit, get someone to transfer to you exactly only RM1 credit. Ensure your credit is less than rm 1.50

2. For stopping 22990, please refer to NSR's post here https://forum.lowyat.net/topic/3515605/all

3. Block any calls from 22990

4. Send STOP ALL to 39919

Next, lodge your complaints to get your refunds.

Best of luck.


UN1T3D
post Nov 28 2015, 04:56 PM

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Senior Member
846 posts

Joined: May 2011
QUOTE(nuox95 @ Nov 28 2015, 01:33 PM)
TS here, asked the customer service and their reply was to send STOP MMS to all the five digit numbers. ........
If you hardly/never/rarely use MMS then turn OFF mms auto-retrieve.

Contrary to popular beliefs, telcos are unable to block 3rd party 5 digit content without SKMM authorization or at the very least customer authorization in writing. As much as I dislike how it is being done, I don't make the rules. There are legal wrangle that I'm not qualified to argue.

So far, the only effective remedy is lodging a complaint with SKMM.

The other remedy is switching to another telco although there is some risk that some other 3rd party content may "infect" you over there.

FYI, current telco offering long validity are (in alphabetical order):

1. Altel - mnp to get automatic 365days with 1st RM50 topup (no further topup necessary). 365days validity at rm28 available for future purchase (rm30 topup required within 6 months).
2. DiGi - 365days SLL validity for RM38 (no further topup necessary)
3. OneXOX / XOX - mnp to get 28 months validity. Validity is extended with new topup.
4. TRON - get 365 days validity with every RM10++ topup.
5. Tunetalk - 365 days validity for RM28 (no further topup necessary)

Best of luck.


 

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