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Dual Sim Problems?, Maxis for both sims
Maxis
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 Nov 20 2015, 03:43 PM
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QUOTE(lunxiang @ Nov 20 2015, 11:38 AM) Hi, anyone having this problem? I am currently using 1 sim for calls and sms while the other is for data only (Broadband package SIM). However I noticed the data connection up and down wan.. If good day no problem but on bad days, the signal shows there is 4G but there is no internet connection.. It also takes very long to connect from 4G to 3G.. Is it because I am using both SIMs from Maxis? Hi lunxiang, Does the issues persist if you try to use only 1 SIM for the data? Please try and check if the SIM is in the correct slot. Thank you |
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Maxis
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Nov 21 2015, 03:02 PM
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QUOTE(lunxiang @ Nov 20 2015, 05:00 PM) Hi Maxis, When I used only 1 SIM, so far there isnt any problem. However when using 2 SIMs, the problem can occur randomly. Both SIMs have been inserted carefully already. Thanks for getting back to me.. Hi lunxiang, Have you tried to put either SIM 1 or SIM 2 as the main source of mobile data? Does the issue still persist afterward? Thank you |
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Maxis
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Nov 21 2015, 10:27 PM
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QUOTE(lunxiang @ Nov 21 2015, 04:17 PM) Hi Maxis, I tried putting in both SIM trays.. Both also occur problems.. Can it be my phone? Shudnt think so i guess.. Hi, We suggest you to bring your phone to our nearest Maxis Center for further checking and assistance. TQ |
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