Jason boss, as u had noticed, President Wong and team are very demanding but more subtle and diplomatic, amicable solutions to get a win-win situation for both buyers and developers.
Naturally, every buyer has very high expectations towards EW products due to the hyped-up marketing and premium pricing, so it is only logically for buyers to demand the best from EW. Hence, this is something not to be taken lightly by EW.
What EW lacks in build-quality and quality fittings, in place they offer a wholesome township living with lush and beautiful landscapes, well planned township with great security features, infrastructures and accessibilities.
With EW exceptional customer service experience and engagement, it is one of the best if not the best, making it the envy among its industry peers. How often do one get a personal letter from the GM of a company, taking time to explain and offer further assistance to buyer. And how often do one get a GM to sit down patiently with a group of anxious buyers and slowly explaining every details. Read TA forum and we can see how bad is their SA service attitude and gossiping on customers.
Personally, I can see that EW is continuously striving to improve themselves. Managing customers expectations is one of their core values, if manage professionally this would in turn reduce buyers' tensions and frustrations. And I do take a liking towards what had been shared by bro ameliorate, "broken promise will turn to disappointment, frustration will turn to hate, hate will turn to war-mongering and ultimately ZERO SALES".
We as proud owners of EW properties, should continue to nudge them and gently remind them to work hard for every cent that we had invested!
Boss, btw EM and ES the situation is different in the sense that I couldn't agree more that there are elements of sabotage rather than pure motive of getting solution in EM. Personally, I try to avoid to initiate the gethering of buyers at EM sales gallery but given the continued nuisance I just want to put an end to it. I communicated with EM/EW and they are quite open and responsive to tomorrow's meet-up and I do hope to have something fruitful then.