Not replying regarding monetary reimbursement or whatsoever. Typical copy pasta reply by Maxis.

If they refused to reply about monetary reimbursement, you really should consider to sue them to consumer tribunal but bear in mind that international peer routing issues (which you currently experienced) doesn't seems to be a valid reason for compensation from most judge's view. Best solution is to purchase a VPN which will cost around RM20-40, so at the end you don't really save much by subscribing to Maxis instead of UniFi. Malaysian Internet Service Provider is all fucked up cronies, nothing much you can do .