My fren case is call many times no answer. Then do the refund process at the website,send back the item. Recv email say will refund back into her credit card. May take 7-14 business day. After 14 days, still no refund, then she email 2 times in 7 days. Totally no reply. Then only she post on facebook and complaint there. I believe in this case is no related to give face or not. Even the refund process is not complete. They should reply email and say something. Dont just ignore it.My fren also did report to SKMM, a week plus already but also no reply.

It happen to me before, it totally ignore my email, until i complaint at facebook. By a girl name Lily solved my problem.

And i believe Lazada is start banned people comment due to too many problem unsolved.and Lazada know excatly what is the problem. If not, why they want to banned the people to comment? U can see every post there is total how many comment. But when you open it, it only show or not show any comment. That's the missing banned comment.

I am a regular Lazada customer, but sometime just feel that our customer rights is very weak in Malaysia. If anything unfair happen. Really no way for us to make the fair judgment.

Dunno true or not, seems like I got this RM250 code voucher but, after install Lazada and register, proceed to purchase stuff and then check out, how come no box to enter the voucher code?
I check below the order summary got only proceed to check out, no place to enter the code. Sorry noob

Help, thx