Hi everyone.

My fast is finally coming to an end, and Ninja Van will claim full responsibility for the lost of my parcel.

They will proceed to get the invoice from Lazada and make the refund to me.

Will update you all once I manage to get the refund.

It has been a long investigation, but at least it's solved now. Phew.

Thank you everyone for the help and support.

good to hear that man....
this will teach them not to simply hand over packages without even checking for IC

This post has been edited by idoblu: Dec 4 2015, 10:15 AM

Congrats, but don't let your guard down until d money is in your pocket.

gratz.

btw, did they mention the reason? stole by courier guy? or something else?

A Ninja is delivering your order from GDEX today..

This post has been edited by bububang: Dec 4 2015, 10:30 AM

Congrats. Hope the refund process would go smoothly now.

Yeah, if they really could improve that system of theirs, I would trust them again, but till I heard that they do that for all package , i would not recommend it anyway.

yeah man, hope everything is better now. They have cc-ed me an email of them requesting the invoice with Lazada to absorb the damage.

I hope this black and white is fine.

Didn't tell me the exact reason, but most probably lost/stolen internally.

He just say that they will take it as a lost parcel and claim full responsibility.

Finger crossed. Will definitely update everyone once my refund is in.

Best is before 12/12, so I would have some bullet to make some purchase if there's cheap stuff.

yeah, they didnt even check my ID. just asked me to sign the acceptance form n write ic no .

so if any1 know ur tracking code , name, adress n what item.. can pickup the item and put wrong ic no..

anyways,to be fair, i think skynet/gdex/pos laju also same. they nvr check the ID. just asking us to sign n write ic no.

Some are even worse, they just verbally ask for my IC, don't even need me to sign, they just sign on my behalf I think.

Stupid ninjavan called me and say they are at my home already for delivery. I told them I outside and unable to sign the parcel. They asked if they can leave the item with my neighbor? I was like wtf how could they do something this stupid.

dude, your codes aren't working

Everything has pros & cons

For my case, coz im not at home ans my father sometimes not around, i would just give them my IC and ask them to drop the stuffs only.

Luckily so far never kena lost or stolen

Abuse the forum by spamming when mods sleeping

this thread have becoming ninjavan rant thread.
lol

We should ask Lazada to terminate their contract! Sent them back to Singapork!

Yup. I seriously think Lazada should just terminate their service.

There must be a reason why they prefer Ninjavan obviously because its cheaper than others

Why Lazada did not used their own LEX courier? For small item like phone should be no problem. Previously I bought a tablet they send using LEX.

No use also cheaper if customers starts to flee to other online merchants due to fear over the delivery. I would pay slightly extra if I can have the security of mind over the purchase. No point cheaper slightly but have to worry about delivery.