from the website didn't see anything about service apartments...

although i don like to admit the "failure" of spm (as my condo depends on its performance, somewhat), I have to agree with a number of the statements above...

they should attract more affordable f&b outlets like mcd, kfc, shilin and more mass market higher end restaurants like chili's.. go open las vacas and red lobster for what... (although i love the las vacas burgers)
their apparel outlets are okay with h&m, uniqlo, mango and padini..

hopefully its performance improve soon