QUOTE(Xteoh @ Nov 6 2015, 08:39 PM)
Im using Streamyx 4Mbps now and I was planning upgrade to Unifi but there was some question making me confuse.
1. If I upgrade to Unifi it's the Streamyx will automatic terminate ?
2. Terminate Streamyx will effected Telephone line ?
3. Did Unifi come with Telephone line ? If yes can I keep my current phone number ? (Like Mobile Number Portability as know as MNP)
4. My Streamyx 4Mbps was upgraded on this year, if I want upgrade to Unifi the Streamyx is counted as terminate right, if terminate I gonna pay how much on the penalty fee ?
5. Can I done upgrade via 100 ?
Thank you all sifu
1. Upgrade to unifi & terminated existing streamyx is not automatic, it need to process in system during registration in portal.
2. Terminated streamyx will not effected phone line
3. Unifi come with another phone line using fiber cable. You can keep your existing phone line , if your existing phone & streamyx is under same owner, terminated streamyx & upgrade unifi, remaining phone line , can process in system during registration, after order complete, you need to walk in TM for request waive phone rental for remaining existing phone line. If existing phone & streamyx is not under same account owner, remaining existing phone will cause you phone rental charge RM26 monthly.
4. Upgrade did not involve penalty. contract will renew to 24 months follow new unifi contract.
5. you can't proceed upgrade via 100, is involve doc submitted .
For your information too, Unifi no more package 5Mbps, 10Mbps & 20Mbps. Now is only package 30Mbps RM179 & 50Mbps RM229.
You may pm me if you need more detail. Thanks