For those of you who are intending to install ICE, please be aware of the shop: MAX AUDIO ONLINE SDN BHD and their installer: MAX AUTOMART. They are both located in KL.

I had bought a DVD player with GPS from the former and installed by the latter as recommended by MAX AUDIO ONLINE SDN BHD as their appointed "Professional Installer".

I had paid RM1,500 for the set and another RM80 to the installer for the installation job. Later, I found out that another shop in Nilai: ELEVEN A AUTOMART SDN BHD, is selling the same thing for RM820, inclusive of installation charge. Also, the GUI and Firmware Version from ELEVEN A AUTOMART SDN BHD are even newer (later version) than the set from MAX AUDIO ONLINE SDN BHD.

Although I will accept the exorbitant charges which I had paid (for not doing my homework), my greatest grievance was that the installer had done a very bad job from the beginning. After the first installation job, I later found out that the 12V live wire was not connected and hence, the system's time and radio pre-sets are all erased when the ACC is switched OFF. Also, the wires of my front left tweeter had been wrongly connected to the rear right speaker. Finally, the view from my reverse camera was also flickering during operation whenever the brake pedal is depressed. This is the type of outcome from their so-called "Professional Installer".

I had to return to their installer the next morning to rectify all those problems. During this second trip, they had even broke the pivot pin on the dampener (to slow down the lowering effect) of my glove box. So, the dampener could not even be connected because of the broken pivot pin. They don't even have the courtesy to inform me, but had kept quiet about it. I only realized it when I had wanted to tidy up the wires behind the set by myself after 2 days. I was also very sure that the pivot pin was broken during the second trip because I had taken some photos of the same area during the initial (first) installation job and the pivot pin was intact and in good condition. Mind you, my vehicle is only 5 months old.

I'd also have some setting problems which I needed clarification, but the seller would push the responsibility to the installer and when I inquired to the installer, he promised to revert to me after their own testing, but eventually, I don't receive a reply from them even after a week, not even an SMS.

They had both given me the feeling of a really bad service and a big letdown I would say.

This post has been edited by winners8: Nov 5 2015, 06:44 AM