update on their extra lousy customer service. yesterday, they said TM doesn't accept the address because it's wrong. first floor become floor one in the address. I then told them off, how can TM be so stupid? Everything submit to them already, address silap naming jer, but the fact is this is existing real address. adoh ....... I good enuf edi, don't want to blame maxis, but now i think twice is it because they mistake but blame TM.

the so called manager is supposed to update me yesterday on whatever issue there is. She promise me, regardless of any feedback from TM, she will call me, even if it is for the sake of calling.

But, until today, nothing. I then test their management level's brain and see if they can handle simple task or not. I called them on the exact number they used to call me which is 123. (This I know is the normal one, the coporate is 1919, but since they call me using 123, I shall use this to settle).

I call to all sorts of department, and they say there is no call log at all, even though they know my name, my number. Then, they sumore have the balls to ask me for my company account number and all the verification procedure. I sounded all of them nicely, saying how stupid they can be, your manager called me using 123 on my HP number, and you say there's no record, because my number is not attached to the company name. It is not, but HELLO ?! You all maxis fella playing detective game isit? Must I be like a kid and match the puzzle for you all?

This is the epitome of Maxis communication error. All the way from the higher ups to the ground level department. It seems like I may have put too much faith into them, seeing that they reply to every single tweet, fb msg, and also on the forum (in which i think maxis got nothing to say for my case, seeing as how they kept silent. Telor mana?). The fact is, it doesn't matter how much you hire people just to reply a one liner thing just to try and calm customers rage down, but if your call center cannot settle it, what's the point? You call them so they can settle things right? Not calling for teh tarik session. But all they do is sit there play dumb, appologize, some even sked like shet and drop the calls.

If a higher level, or highest level person in charge wants to contact me and verify my claim, do it. Otherwise, this shall be put in history as the worst telecomunication company right beside TM.