Dear hotlink, i have bought a new hotlink simcard and reloaded it. If i want port in my digi number to this hotlink sim, what happens to the balance in my hotlink sim card? Will it be brought forward to my port in number?

hi hotlink,i want to know my port in status for 013x5 (digi) ..i filled the form online in hotlink website,not received conformation sms from 23600 until today almost 2 week.. i contacted digi but they said there's no port out request from hotlink..my hotlink number is 014x1

this is message from digi community :
Based on our checking, we didn't receive any port-out request for 013x5. Kindly check with Maxis if they receive your online request to port-in. We can only process the request once we receive the submission.