I received the same and will complaint to both CIMB and BNM

think need to cc to CRU@cimb.com

I wrote to CIMB bank and they replied on 4 Nov said will revert within few days. Today is 12 Nov and yet no respond.

Next step is to write to Bank Negara

Sent mine complaint to BNM.

After I sent the complaint to BNM, CIMB replied me as below: -

We thank you for your enquiries dated 30/10/2015.

We appreciate your letting us know on your concern over the new utilization fees that the Bank will be imposing with effect from 1st December 2015.

In our letter to you, we have drawn to your attention on the benefits of utilization your drawing limit and the non utilization of the drawing limit.

Having explained the above, if your utilization rate is below 70% and in order to avoid the flexi charge, we have made available the following options for your consideration:

1. If your excess payment is =<30% (Utilisation >= 70%) - Flexi Charge of RM40 is NOT applicable

2.If your excess payment is >30% (Utilisation < 70%), to avoid the Charge, we have available the following options:
a.You may consider to reduce the Facility Limit by completing the form attached to your letter. The recommended reduction is already pre-completed in the form (if customer does not have the form, to help customer to complete a new form or contact call center to take instruction to perform request over the phone). In the event where you need the funds, you may request for reinstatement of Facility Limit, subject to bank’s approval
b.You may also choose to withdraw the excess payment, our Representatives will be happy to walk you through on our exciting FD and CASA offer>30% (Utilisation <70%)


3.This way, you can continue to have the flexibility of excess payment up to 30% without the Charge


4. For us to continue servicing you with the flexibility of excess payment >30% (utilisation rate <70%), we are with approval from regulator imposing the Flexi Charge of RM40 which is relatively small compared to the interest savings benefit.

We trust the above clarifies and we appreciate on your continuous support and understanding.

No until they send us the black and white to confirm no such charges impose for existing borrowers.