Can do it through phone. Just call them up.

Upgraded mine on Monday through phone, still waiting for them to deliver the hypptv stb. I guess the speed comes only when hypptv arrived.

that you will need to visit tm point according to their twitter replies

yes will get the stb, but have to wait few days. some got it in 2 days, some in 4 days.

wah damn disappointing sia, upgraded just now but getting only 13-15/4.9 on speedtest

only few hours. iinm at 10-11am. wasn't home. came back to test and got this.

i contacted them on twitter already. restarted router for few times. they did a reset for me as well. still the same.

is checking port same as internal refresh?

the twitter team already escalated the issue for further checking.

i'm getting 22/4.5 now for speedtest tho.

thanks anyway.

when i was using vip10

my wifi speedtest result same as lan.

now upgraded. so big difference zz.

lan 30/5. wifi 22/4

suddenly jer the internet speed slow until can't even start youtube

is it just me?

I'm also a very happy user of 30Mbps

but the only thing i hate is being unable to stream twitch properly

last time use VIP5 can stream Source smoothly. then i upgraded to VIP10, that's when it all started, can't even stream at mobile quality.

now upgrade again to 30Mbps, SAME THING. but much better. at least I can watch at medium quality now with buffering every 30s. back in VIP10 I can't even watch anything.

checked all the solutions people provided all over, from this forum to reddit to twitter and phone calls.

seriously, TM needs to do something about this.