Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_･) ︻デ═一▸ Maxis & Time
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 Jan 18 2016, 08:22 PM
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#1
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Junior Member
531 posts Joined: Oct 2009  
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Hello any sifus here please way in, just have my Unifi 30mbps set up this morning, however around 7pm I've lost all internet connections (including hypp TV).
Switched the modem&router on and off, but the modem only has LAN light on, with the router having INTERNET light red. Solutions? |
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Jan 18 2016, 08:27 PM
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#2
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Junior Member
531 posts Joined: Oct 2009
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QUOTE(jusbella @ Jan 18 2016, 08:25 PM) Check ur modem, how was the AUTH and LINK light? Auth & Link are both off! |
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Jan 18 2016, 08:33 PM
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#3
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Junior Member
531 posts Joined: Oct 2009
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QUOTE(jusbella @ Jan 18 2016, 08:28 PM) previously was ON? Probably so? I'm not too sure but I didn't tamper with their setup since the technician installed it.If yes meaning its fiber cable issue, check ur inside fiber cable and TM pole outside cable too.. Cable seems intact, the pole is still there too lol. |
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Jan 18 2016, 09:00 PM
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#4
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Junior Member
531 posts Joined: Oct 2009
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QUOTE(jusbella @ Jan 18 2016, 08:35 PM) Anyway AUTH and LINK light should be ON all time so u can use internet. Called and made a report, they have no clues on the matter but it takes 1 working day to solve.Maybe U try call TM, dial 100 to complain Technical Issue. Well, this sucks. |
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Jan 19 2016, 12:02 PM
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#5
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Junior Member
531 posts Joined: Oct 2009
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just got my connection fixed. turns out the connector for the fiber line was faulty, so the TM troubleshooter just did a change and it fixed the problem.
damn contractors give lousy parts. |
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