Nov 24 2015, 08:48 AM
QUOTE(heizad @ Nov 24 2015, 12:01 AM)
after 1 week i logged a case with tm..they just closed the case...what the heck... my previous package was vip10..upgraded to 30Mbps...funny thing is my upload speed already reduced to 5Mbps but my download speed still 10Mbps...1 week they did nothing and today just call me to test and straight away close the case...
I had the same issue as yours, called 100, reset port, connection, reboot all didn't work UNTIL you re setup your connection using wizard in the router. That's what the TM tech came to my house and do. Nothing else.
BTW, I was on all TM provided equipment.
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