Hi, not sure if this is the right place to ask this. If I want to move the location of my Unifi router and modem, is it advisable to call TMnet directly and hire their contractor? Don't need to rewire because the fiber cable in my house is not inside the wall, so can just remove the clips and line up the cable where I want to place the equipment.

The reason is that I live in a terrace house and the neighbor's bathroom on the other side of the wall is leaking, causing water to seep into my house through said wall. Now the water is dropping down to the lower floor from the ceiling, and right onto where I put my Unifi Equipment. Don't know if or when the neighbor will be fixing this problem, so I want to at least protect my internet access for now.

This post has been edited by blackbox14: Jan 16 2016, 06:25 PM

Yes the cable is long enough for where I want to place it, but I have no experience with DIY work, especially with fragile fiber cable, which is why I want to know if TM contractor can help me move it.

Another thing I forgot to mention is that my Unifi equipment is placed on an elevated platform made exclusively for it that is screwed into the wall, which also needs to be moved to the new location.

I'm very sorry, I think my original post and reply were both misunderstood and I was not clear enough. I have no experience in DIY and I -don't- want to DIY and move the cable myself (don't want to risk breaking the fiber cable at all), so my original question was: can TM contractors help me move the cable if I call TM directly? Or do they only do installations?

If they can't help me move the cable, will I have to call a third-party contractor?

I'm not looking to try to move it myself at all. It's out of the question.

This post has been edited by blackbox14: Jan 17 2016, 12:57 AM

The original installer was also from TM. They came in a TMNet van. So I'm not sure how that works.

Will try to call them then. Thanks.

I am willing to pay the money to avoid risk of messing up even if it is a minor job. Not a DIY person at all and not willing to go trial and error route for learning experience, thanks.

The problem was that I didn't know if TM provide these kinds of services after the original installation.

Noted. Most likely will be avoiding third party contractors though.

Hi, I've heard about this 10Mbps upload for Unifi 30 package.

Is this offered to only select regions? Today I got a call from TM saying that the upload for that package is still 5Mbps.

Sorry for not reading back through the thread, not sure what keywords to use in search.

I have been offered the 30 mbps package, but not sure if my area has the 10mbps upload upgrade yet.

Petaling Jaya area.

This post has been edited by blackbox14: Jan 26 2016, 05:13 PM

Alright, thanks.

One more thing is: I am upgrading to 30mbps from 10mbps. They said something about an e-mail or something, but my father is the one who confirmed, so he is unclear. Do I have to do anything to activate the package or is the process automatic?

Also, are there any restrictions in the ToS? Like for torrents?