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Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time
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XyDi
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Nov 2 2015, 11:10 AM
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New Member
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QUOTE(bryanyz @ Nov 2 2015, 10:54 AM) hi all, i just install unifi 30mbps & hypptv. i found that the hypptv video is lagging. is it normal? almost most of the channel are lagging, smooth for a few second then it lagging again. If ur not satisfied with the service or the speed is slow call the contractor first because for 30days after installation everything is under contractor warranty. If the contractor unable to solve your problem then u need to call tm & get TM technician to come & check. I had the same problem initially but once contractor came, everything was smooth.
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XyDi
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Nov 8 2015, 10:21 AM
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New Member
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QUOTE(eternity4av @ Nov 7 2015, 05:55 PM) For those who've upgraded to Unifi 30/50, from VIP20 especially, please beware, as when did installer came over, and did a speedtest, it hits 50Mbps, and everything's A-OK according to them, but when I did my download both direct / torrent, it stuck at VIP20 speeds. So my instinct was right, to voice out at 100, they realized that's something is wrong with my download port, but upload port were OK, they've configured and my speed were reduced to 10Mbps, feedback to them again, they've said they've no choice to send team over to configure the port. Few days after, received a call from the technician, to cross check, now it hit 7MB/s. Strange enough. Even it ended some argument with the technician, whereas his definition of 50Mbps, the speed is all highly related with the server speed. If the server speed is slow, then you will get slower speed. And the main gauge for speed results, will only speedtest.net. Sigh It happened to me also....Contractor checked it reached 30Mbps...after few days something happened. Cannot get connection. Waited for 2 days to get back connection after made report but the speed never reached 20Mbps. The technician told me the same thing...server speed problem.
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XyDi
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Nov 8 2015, 12:43 PM
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New Member
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QUOTE(ycs @ Nov 8 2015, 11:22 AM) do you mean the speedtest server? my unifi 30 will install next week, what to look out for? is the router user/pw given by them? yes..pw will be given. Use ur own router if possible. TM technician admitted to me their router have problem...their management are changing to different router. I think part of this promotion is clear out the problematic tm router. Bad luck for early adopter like us Do change ur DNS...i have encounter problem with downloading apps at google playstore using TM DNS. Im giving a few days & will start reporting to TM on my low speed.
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