if you can prove that its really slow, then I think you got a valid point to do so, try to negotiate with 100 / Customer Service, if all else fails, drag SKMM along. What exactly you think that its slow compared to VIP20? According to their technician, if your YouTube video loads without stutter, then everything its fine, if you're able to download up to 3GB per hour (for 50Mbps) not sure on 30Mbps, then you are good. That's their calculation. So, I'm pretty sure you can break that through easily.