TM NET called me and offer me to upgrade my current RM199 10mbps jumbo pack package.... to 30mbps with the same price. worth?

i tried and they say they dont have such package... then i downgrade my current package to rm 179 with aneka... since i never watch hypptv.

recently my unifi speed is getting slower... i just subscribe RM 175 package from TM to have 30mbps speed from RM 199 10mbps speed. (they still havent upgrade my speed)

My internet speed for the last 1 or 2 week never reach above 5mbps (i am unifi 10mbps user) can i complain to tm?

hmm... today they upgraded my unifi 10mbps package to 30mbps.... but i only get 16mbps speed with 5.6 mbps upload speed (i thought i will only get 30mbps download speed and 5mbps upload speed? why i get more than 5mbps?)

after that i restart my modem and hope it will get me at least 20mbps+ speed.... sadly the speed is getting slower everytime i restart... from 12mbps to 10mbps then 5 mbps and now 0.92 mbps.... so what should i do? the dial 100 still work at night? or they have office hour?

just called TM... they ask me to restart my modem twice during the whole conversation....

The speed from before restart - Download (6mbps+) Upload (5mbps+)
The speed after first restart - Download (5 mbps+) Upload (5mbps+)
The speed after second restart - Download (3mbps+) Upload (5mbps+)

It seems that my upload speed quite consistent and i am shock that my upload speed its all above 5mbps ( i thought it was cap 5mbps).... and yea my download speed keep slowing down and the girl inside the phone also dont know what else to say and she said she will make a report. Hopefully i wont have any problem like some forumer here said that they will need to call TM every few days to fix the problem.

I am back to this topic again which is very sad because i have some problem again

As some of you know I just change my unifi package from 10mbsp to 30mbps. However the speed doesn't change much and so I called TM and their technician come yesterday. they fix the thing and one of the computer got 20mbps+ speed while another computer only have less than 8mbps speed.

The computer that have 20mbps + is using the wireless high gain USB adapter which i bought for my sister since her room have low wifi signal.

While my computer only get 6-7mbps with only built in wifi since my room have better signal.

I ask the technician why my computer speed only 6mbps and they say is because i am using built in wifi while my sister is using high performance usb adapter so got better speed which i believe them and let them go back.

So now my sister computer consistently getting 15-18mbps speed (using wireless high gain USB adapter) which i think is still low because I was expecting at least 20mbps while my computer only get 1 to 6mbps speed and its very inconsistent and when i try to watch youtube.... sometimes fast sometimes slow (before the upgrade it is very consistent)

So my problem now is

1. Does wireless high gain USB adapter really makes the speed faster compare to built in wifi.

2. Before the upgrade my internet speed is quite consistent with 5-8mbps and rarely drop less than 1mbps speed (using built in wifi only) but after upgrade my speed still 5-8mbps and sometimes less than 1mbps speed and it is very inconsistent... is it really my built in wifi problem or the TM problem?? Why my speed never go above 10mbps? Is it true that my built in wifi will limit my speed?

hmm... lazy to spent more money to get better router... anyway i used my sister wireless high gain USB adapter... i can get 15-20 mbps speed... should be ok if i buy another one... anyway how much does the router cost?

BTW just now some TM folks come and change the power adapter for me.... is it true that all tm user will need to change their power adapter?