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Unifi Official TM UniFi High Speed Broadband Thread V23, (　-_･) ︻デ═一▸ Maxis & Time

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Enzam
post Dec 3 2015, 06:00 PM

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Joined: Sep 2005
From: Penang
QUOTE(benleong2008 @ Dec 3 2015, 05:39 PM)
Made report yesterday for replacement because fibre cable to modem worn out. Then today followed up with them by calling 7 times. Apparently customer service said they help me update the report and made my case a priority today since afternoon.  But until now no technician or installation team has called me to make an appointment to come my house for restoration.

The thing is customer service promised me can be fixed by next working day when I made report ytd. This kind of shitty service, how??
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Priorities means within 24 hours dude.
Enzam
post Dec 30 2015, 09:43 AM

Getting Started
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Junior Member
169 posts

Joined: Sep 2005
From: Penang
Hi all need some advice,

Here is the situation. last month TM call for appointment to install the unifi but when asked if can fix in certain time, they cant confirm and advice to ask the contractor when they call. When the contractor call, they say cant fix it at my requested time, suggest to do it the next day (Saturday). Now in the bill there is a UniFi Installation Deferment Fee. From my understanding is charged when customer is not available at appointed time, but I already reshedule before they come. Is the fee they charge me correct or should I complain?
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