It will be great if TM can offer as add-on for a reasonable fee to increase upload speed to 10Mbps & 20Mbps.

Well, I just realized that I actually have 10Mbps upload speed now too!

Lol well... updated.

I doubt so. Only standard installation using TM stock router.

All you need to do, set it up yourself once the installer leaves.

Set the WiFi channel width to 20MHz (NOT 40MHz). It is a well-known issue that Apple devices don't work well with 20MHz.

Also, like @blacktubi said, if you live an area crowded with Wireless AP (especially in high-rise), you may want to consider 5GHz or better still, invest in HomePlug technology which is exactly what I am using.

sorry, typo, I mean don't work well with 40MHz, which is why I said set it to 20MHz.

Looks like they are doing an audit on all user subscription to ensure you only get what you paid for.

Previously after I managed to get my RM20 discount, I could see the Voice STD 20 (Free) with the "Click to Add" button shown but I noticed since a few weeks ago the entire thing is missing too.

Ya, a blanket cleanup as I don't think they manually check as there are tens of thousands of subscribers. Rather they run a script that loops through each customer and check if they have free voice, then remove it.

You will definitely see the Residential Voice in your OCC. That is because the service is provided to you.

What is actually removed is the Voice STD 20 (Free) package.

What I know is, if BTU (Fiber or VDSL2 modem) faulty, then you get it replaced for free (lifetime warranty). But make sure they waive the RM500 charge in your bill. I noticed my unbilled charge have that, I am unsure if they waive it later, so I tweeted TMConnects and the waive it after 2 weeks.

As for router, phone & IPTV STB, once warranty is over, if any of the equipment faulty, you can get them to replace for you, and you have 2 choices:

1) Pay for it.
2) Get it replaced free, but with 2 years contract renewed.

As for those who renewed contract due to service upgrade, the 1-year warranty on old equipment is refreshed, so you get to get free replacement ONLY if it is faulty.

I now wonder, those who did NOT request for the RM20 discount but have Free Voice STD available to them, do they still have the free voice??

Maybe I need check with my cousin, I remember I told him to request for the discount but he didn't because he wants the free calls.

Err, I mean those who did NOT request for the RM20 discount like many of us did after complaining to MCMC & then went to TMpoint to fill up the form.

These subscribers are supposed to have the free voice. We were told that getting the RM20 discount means forfeiting the free calls.

Hmm, your case is rather special
My wild guess, they supposed to remove your free calls to get RM20 discount, but because yours were removed earlier, the accidentally added in instead

Try tweet them and see if it helps to speed up?

Perhaps they will make an official announcement on it some day? E.g. on the same day they launch, perhaps a 100Mbps package?