It is very common for dust, dirt, or other material on a CD or CD-ROM drive to cause the CD to be improperly read or generate errors because data cannot be read from the CD. If you are running Windows it or its related drivers may be corrupt and is causing the CD-ROM drive to not be properly read.
For additional information click the following link: https://www.fixtoolbox.com/cdfreefix.html
(CD Fix Toolbox Free)
Good luck!