Dear xxx,

We've been working with your buyer's credit card issuer to dispute your chargeback case.

Here are the details of this case:

Buyer's name: Muhammed Roslan
Buyer's email: faction@live.com.my
Buyer's transaction ID: 60D07267F4486750S
Your transaction ID: 3XR083916A949445H
Transaction date: October 6, 2015
Transaction amount: 1,139.00 MYR
Disputed amount: $253.22 USD
The dispute amount has now been debited from your PayPal account because of the following reason(s):

This transaction wasn't marked as eligible for Seller Protection.
In addition, a chargeback fee of 40.00 MYR has been debited from your PayPal account.

We're doing our best to help you dispute this chargeback. If the card issuer decides the case in your favour, the payment will be returned to your PayPal account. We'll let you know if we need any further information.

If this chargeback has made your PayPal account balance negative, please log in to your PayPal account and resolve the negative balance.

For tips for selling safely, please click Security near the bottom of any PayPal page.

Thank you for your patience and understanding. If you need further assistance, please click Help at the bottom of any PayPal page.

Sincerely,

PayPal