how long u have left in ur idigi contract?

Most courier companies only work half day on Saturday. You should check with Digi cs if they have dispatched your phone. If they say they have dispatched the unit, the should be able to provide you with a tracking number.
Wow... that is pretty unreasonable. Why make you penalty when you are signing another contract with them? Not that you are porting out or cancelling the contract.

Digi is always like that and will just ignore the charges if you choose to keep quiet about. Follow up on your case with them and you could get your money refunded. By the way, why not wait for the 12 days to be over then only renew your contract?

Oh.. not for you eh.. Sambar 1 bijik lagi untuk pakai sendiri bro!

Oh.. not for you eh.. Sambar 1 bijik lagi untuk pakai sendiri bro!

Dear Mohammad Fadzly,

Mobile/Account number: 0129XXXXX

Thank you for your email dated 19/10/2015 in regard to the penalty fee issue.

As checked, your previous plan was iPhone 6 PLUS 64GB with iDiGi50 (12 month contract until 07/11/2015). Then, you have subscribed iPhone 6S PLUS 64GB with Digi Smart Plan 50 on 17/10/2015. As per our terms and conditions, any early termination or breach of contract will lead you to the penalty fee. Therefore, the penalty fee of RM200.00 is genuine for the charging perspective. You may refer below link for your reference:

http://new.digi.com.my/cs/Satellite/Page/t...rly_termination

'The Customer who selects a bundled package with a modem/smartphone may opt to pay a monthly installment fee for a fixed duration for the modem/smartphone. In the event that, within the installment period, (i) the Customer prematurely terminates the subscription to the service; or (ii)the Customer's subscription is terminated by Digi due to the Customer's payment defaults or contractual breach, the Customer shall pay a termination fee amount equal to the sum of the modem/smartphone installment monthly fees for the unexpired modem/smartphone installment tenure which shall become immediately due and payable'.

Should you have any other enquiries, please email us at custsvc@digi.com.my or call to our Helpline at 0162211800.


Regards,

Mohd Hairullnizam
Digi Customer Service

"The only thing that's changed is Everything" 
Go report at SKMM or KPPDNK 

If with maxis, the penalty fee will be waived

Dear Mohammad Fadzly,

Mobile/Account number: 0129XXXXX

Thank you for your email dated 19/10/2015 in regard to the penalty fee issue.

Please be informed that we have raised an adjustment of RM200.00 as a one time goodwill and it will take effect on your next bill cycle.

Should you have any other enquiries, please email us at custsvc@digi.com.my or call to our Helpline at 0162211800.


Regards,

Mohd Hairullnizam
Digi Customer Service

I asked this before and this is what their replied:
For your info, normally we will be able to waive off the penalty charges if the account contract period has only 1~2 months left to sign up a new device bundle contract. However, you'll have to walk in to our Digi Store for further assistance due to the penalty waiver is only applicable at our Digi Stores. Thanks.