Nov 1 2015, 02:03 PM
QUOTE(williams2011 @ Nov 1 2015, 12:16 PM)
anyone staying around BM, Penang area experiencing poor signal for 3G/4G?
I had signed up for a 2-year contract and I had the worst experience since I got my 6+ plan in December 2014.
I have been a Digi customer since I was a Uni student and along the time I never had such bad experience.
In December 2014, I managed to sign up iPhone 6 plus i108 and I never knew that my nightmare just start.
My internet speed would suddenly slow down from 7pm to 7am, it cannot even connect to Whatsapp, sometimes.
I approached Digi for many times and they feedback to me that my phone having problem and cause the internet speed slowing down
At the end, I approached Digi center nearby Sunway Carnival (the store was under renovation) and found that the signal tower at BM area was taken down due to MPSP regulation issue. Take note: there will be no action taken to solve customer problem and I still get yelled by the customer service crew.
After sometimes, Digi technician called and offered me the compensation, I rejected the unreasonable compensation and asked for data performance recovery instead.
Then, the speed of internet become normal after awhile, I thought it was the end of the story...
In mid of Oct 2015, the same issue appear, AGAIN!! I unable to surf during night time and it is extremely frustrated. I would also get NO SERVICE in shopping complex and crowded location.
However, my partner who is using M has no such issue at all since my first complain till now.
In conclusion, I shall change telco once my contract end! Never ever consider DiGi anymore!
Nothing new, Digi's coverage for cell/data has always been poorer compared to Maxis..I had signed up for a 2-year contract and I had the worst experience since I got my 6+ plan in December 2014.
I have been a Digi customer since I was a Uni student and along the time I never had such bad experience.
In December 2014, I managed to sign up iPhone 6 plus i108 and I never knew that my nightmare just start.
My internet speed would suddenly slow down from 7pm to 7am, it cannot even connect to Whatsapp, sometimes.
I approached Digi for many times and they feedback to me that my phone having problem and cause the internet speed slowing down
At the end, I approached Digi center nearby Sunway Carnival (the store was under renovation) and found that the signal tower at BM area was taken down due to MPSP regulation issue. Take note: there will be no action taken to solve customer problem and I still get yelled by the customer service crew.
After sometimes, Digi technician called and offered me the compensation, I rejected the unreasonable compensation and asked for data performance recovery instead.
Then, the speed of internet become normal after awhile, I thought it was the end of the story...
In mid of Oct 2015, the same issue appear, AGAIN!! I unable to surf during night time and it is extremely frustrated. I would also get NO SERVICE in shopping complex and crowded location.
However, my partner who is using M has no such issue at all since my first complain till now.
In conclusion, I shall change telco once my contract end! Never ever consider DiGi anymore!
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