I posted this on the forums about my loved ones upgrading from 2mbps.. we since got confirmation they wont offer higher in their area yet. When the 2mbps works its great. When it doesn't however it slows everything to a crawl as far as ping times are concerned. This is in the johor bahru area. A tracert showed where it seems to be lagging is attached. There seems to be a problem with their core network, this shows the problem isn't internal. Can this be looked into? I cant register on their forum as I don't have a maxis account. This is on behalf of loved ones. The router doesn't loose sync or anything, this is a problem at that part of the network. It looks to me like network congestion.

The ADSL sync between them and the exchange is actually very stable and attenuation stats are good on their line and noise is low the problem is at certain times, network congestion is too high to cope with the user demand. At those times the amount of data being transferred by the network is greater than capacity, it lags as their is a backlog. I am based in the UK and have been blessed with good internet speed and a good provider in my area as our national provider is quite good. But they rely on theirs to keep in touch with me, and when ABN went under they got maxis 2mbps installed. As its all they can get in their area. So to people having problems with their maxis in terms of bad lag that randomly occurs, during a laggy time running a tracert to any IP address outside the network can tell you where on the data's journey it is lagging, in our case the packets always lag at the same spot whenever lag occurs, as shown there. I could be skyping them and suddenly latency is like 5 - 6 seconds, those packets were 3 seconds delayed at that same spot. I can tell there is new DSLAM equipment capable of handling more than 2mbps as I made a separate topic but after some back and forth convo with maxis themselves personally, its not for general sale in the area yet, the core network for that area would choke on it probably too if it cant handle all the 2mbps users doing their thing at once. I wouldn't mind this being raised where it should be, so maxis could be putting work on upgrading the core network in areas that need it.

Their service is currently the only one to allow me to keep in touch with loved ones because mobile data quotas will run out fast when video calling is used. ABN going bust was a bit of a blow! Even 100mbps fibre link would be entirely useless if the core network cannot physically handle the users, and the core networking equipment can be miles outside the area in question.

House -> Last Mile Connection (Fibre, ADSL(telephone line), DOCSIS (Cable), VDSL (Fibre to the node via telephone line), Whatever) -> Area Central office / Telephone Exchange -> Local network -> Core network for state/area etc -> Malaysia internet backbone -> Wider World

The CORE Network is where this problem seems to be lying for this particular area. For any of those who are suffering from internet problems, it does good to know these things as if plenty of people can approach the company with the same issues, it has more of a chance of issues being resolved where companies finance allows.

I posted this to not only ask maxis personally myself where we stand on this issue especially as I am looking to expat to this region in a couple of years, but also to educate other users to know where their networking problems may lie, to explain it better to the company, say the DSL light going off and on is a problem with the last mile connection, so its between your house and the C.O or a lag issue and tracing where packets are lagging traced to the core network.

I hope this post helps some people out there better understand why they have lag issues, and also that it brings more awareness to the problems that have been happening and why.

This post has been edited by hdd21: Oct 11 2015, 07:26 PM


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