Hi All,

Our condo is going to change the security company. decision is made, notice is served, and contract is signed.

I tasked to handle this, but i have no idea what to do

do i just bring the new guards 1 by 1 to replace the old guard or what?

any thing that i need to do before hand and after hand?

Am not in charge of security but this is what I would have done… you can modify it to suit your situation:-

Step 1 – review the contract
> what is their job scope?
> how are disciplinary or complaints against security guards dealt with? (example: guards who smoke or fiddle phone 24/7 instead of guarding the premises)
> how to terminate their service? (if they turn out to be bad security company)

Step 2 – meet up with the security supervisor.
> ask him to walk you through on their daily task. What they should do in the sentry post, rounding and clocking etc…
> ask him how they would deal with situations? Example: fights?
> any questions you might have concerning the contract.

Step 3 – create SOP
> your condo should have a house rule in place.
> you will need to condense it to bite size version for your security team to enforce.
> please note that this SOP is not only to regulate the people in the condo but also security guard. Meaning? If security don’t enforce your SOP, it is a reason for sacking.

Step 4 – security team
> as head of security, you also need assistant (can be from committee or your own ma chai.)
> if there is roll call (AM or PM), you should be there to show your support for the guards.
> listen to problems and complaints from the guards. Escalate the same to management for further action.
> in the event of emergency, designate certain people in the security team on standby.

Step 5 – clocking-in
> this is very important, though administrative.
> suggest to use biometric clocking-in, instead of card puncher.
> a lot of cheating occur here especially company may promise 14 guards but only 12 appear.

Thanks for the input. However, my concern is not daily procedure as i have been handling it all along on the day to day.

The thing is that we are changing the security company and i need to make sure there is no gap between the changing and the new one can quickly settle in.

So not really sure on the closing the gap thing :~

Then you do a gap analysis.

Do a table… What have your current guards been doing and measure against what the new guards are doing.

Also, note any new things that are being carried out.

No point worrying now, they are just as clueless as to your expectations until you tell them, you can’t tell them until you see them carry out the work.

So the best way is to observe them for 1-3 months and then populate your gap analysis with relevant information.

Sit down and have a chat with the security company supervisor.