Dear Customer Service

My sim card expired on 24-09-2015, then i have call to 1300-820-120 on 2-10-2015 made a report to 1300-820-120 to request to reactive back my sim number, then the officer told me will reply me on working day 3-5 day. Now already 4-5 day ago so today i call back to 1300-820-120 to ask how my sim number? but deep sorrow the official agent was told me was the number is already recycle , I was very disappointed and even unhappiness. Because when i know that my number is not active on 2-10-2015, i immediately made a report to 1300-820-120 to request to active back my sim card, and that time i made a report also no more than 14 day, so i very very hope Dear Customer Service will help me to reactive my sim number,
if can reactive my sim number, i will feel very thankful and your help is very much appreciated and thank you in advance. If cannot to reactive my sim number i will no longer to support hotlink again and a lot of my friend also will no longer to support hotlink again. So please try best help me to reactive back my sim number, thank.

Please advise me to active my number back
My card sim number: 896001140819906063
Phone Number: 01740168xx


Thank you.

once on recycle status
bye bye liao

Hi ngllooi,

We've received feedback from the relevant team that your number has been recycled and we regret to inform that we're not able to reactivate as per your request.

Thank you.