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> Unsubscribe SMS Spam from 23238, Receive SMS Spam that cost me RM1

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CuriOu5
post Apr 4 2019, 02:18 PM

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From: KL
Why cant maxis protect its customers from being ripped off by this scam. Yet they accused its customers for clicking on the link when some did not even received the sms. Is maxis enriching this scammer and themselves. Your customers are complaining. Just disclose the company that sending the sms and we will take it up with MCMC if Maxis is helpless in protecting its customers.
Apizt Shah
post Apr 17 2019, 10:06 PM

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Posts: 10

Joined: Nov 2017


Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 28832. On 17 April 2019, I receive a SMS spam from them and it charge me RM3 for receiving it.

My Maxis account number is 0175628676
Maxis
post Apr 18 2019, 03:27 PM

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QUOTE(Apizt Shah @ Apr 17 2019, 10:06 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 28832. On 17 April 2019, I receive a SMS spam from them and it charge me RM3 for receiving it.

My Maxis account number is 0175628676
*
Hi,

Kindly DM us below details for further assistance

Name
NRIC
Last payment/topup amount
Last payment/topup method
Mobile number
5 digits sender number

TQ
Khye
Apizt Shah
post Apr 18 2019, 08:06 PM

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Group: Newbie
Posts: 10

Joined: Nov 2017


QUOTE(Maxis @ Apr 18 2019, 03:27 PM)
Hi,

Kindly DM us below details for further assistance

Name
NRIC
Last payment/topup amount
Last payment/topup method
Mobile number
5 digits sender number

TQ
Khye
*
MOHD NURUL AZWAN BIN MAT HUSSIN
940730095153
18 APRIL 2019
TOP UP CARD
0175628676
28832
Maxis
post Apr 19 2019, 07:49 PM

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Posts: 2,396

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QUOTE(Apizt Shah @ Apr 18 2019, 08:06 PM)
MOHD NURUL AZWAN BIN MAT HUSSIN
940730095153
18 APRIL 2019
TOP UP CARD
0175628676
28832
*
Hi Apizt Shah,

Based on our record, the SMS subscription has been unsubscribed and blocked for your mobile number since 17/4/2019.

TQ

Apizt Shah
post Apr 19 2019, 08:33 PM

New Member
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Group: Newbie
Posts: 10

Joined: Nov 2017


QUOTE(Maxis @ Apr 19 2019, 07:49 PM)
Hi Apizt Shah,

Based on our record, the SMS subscription has been unsubscribed and blocked for your mobile number since 17/4/2019.

TQ
*
Ty
Apizt Shah
post Apr 19 2019, 09:23 PM

New Member
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Group: Newbie
Posts: 10

Joined: Nov 2017


Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 26700.

MOHD NURUL AZWAN BIN MAT HUSSIN
940730095153
Last top up 18 APRIL 2019
TOP UP CARD
0175628676
26700

This post has been edited by Apizt Shah: Apr 19 2019, 09:24 PM
Maxis
post Apr 21 2019, 04:15 PM

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QUOTE(Apizt Shah @ Apr 19 2019, 09:23 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 26700.

MOHD NURUL AZWAN BIN MAT HUSSIN
940730095153
Last top up 18 APRIL 2019
TOP UP CARD
0175628676
26700
*
Hi Apizt Shah,

As checked, there is no active subscription from 26700 under your mobile number h/ever we have blocked the service from being charged again.
Do monitor and revert if issue persist.

TQ-AJ
Apizt Shah
post Apr 21 2019, 11:47 PM

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Posts: 10

Joined: Nov 2017


QUOTE(Maxis @ Apr 21 2019, 04:15 PM)
Hi Apizt Shah,

As checked, there is no active subscription from 26700 under your mobile number h/ever we have blocked the service from being charged again.
Do monitor and revert if issue persist.

TQ-AJ
*
Ty very much
kenzofai
post Yesterday, 02:40 PM

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Group: Junior Member
Posts: 25

Joined: Sep 2009


Dear Maxis,

i received few unauthorized sms, i did replied STOP ALL but still receive other content from other numbers.
i went to Maxis Seremban Centre, officer told me he only can help me reply STOP ALL, can't get the refund, advice me complaint to MCMC.
why don't same as other telco using TAC to confirm subscription?

Chong Cheng Fai
800205055159
0163376446

27200
17/03/2019 16:27
RM2

24982
17/03/2019 16:27
RM3

23239
21/03/2019 02:24
RM2
This charge me 2 times!

28832
20/04/2019 11:16
RM3

Total RM12 for 5 sms subscription above.

can i get back my refund for above charges?
also replying STOP ALL to above provider charge me RM0.15/sms (total 0.15x4=RM0.60)!
Total= RM (12+0.60) + 6% service tax = RM 13.36

Thanks

user posted image

This post has been edited by kenzofai: Today, 10:48 AM

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